Contact Flexera Support

[#1]

We're here to help! You can contact Flexera Support via our Support Portal or by phone. If you're new and want more detail on submitting support cases or the Flexera Community, watch Getting Started with Flexera in the learning center.

To contact Flexera Support

1. Log into the Flexera Community. 
2. Select Support > Open New Case in the top navigation bar of the community. 

• For quick questions, use the chat feature at the bottom of the Open New Case page.

NOTE: Your organization must have an active maintenance plan to submit a case. Please contact us at support@flexera.com if you need assistance linking your account to your organization. If you don't have a maintenance plan but would like one, contact your Flexera account representative.

 

Contact Flexera Support by phone

North America	+1 630-332-5957  +1 877-279-3781 Toll-free
Europe	+44 1925-944368  +44 800-047-8643 Toll-free
Australia	+61 3-7019-2846 +61 1800-560-584 Toll-free
Japan	+81 3-4540-5335

 

Which products are supported?

Our support team can assist with all Flexera products, including:

• AdminStudio
• App Broker/App Portal
• Cloud Management Platform
• Columbus
• Data Platform
• Flexera One
• FlexNet Manager for Engineering Applications
• FlexNet Manager Suite
• Foundation/CloudScape
• Optima
• SaaS Management
• Software Vulnerability Manager
• Software Vulnerability Research
• Spider
• Technopedia
• Workflow Manager

Support for Revenera products

Contact Revenera Support for all Revenera products, including:

• FlexNet Code Insight
• FlexNet Embedded
• FlexNet Operations
• FlexNet Publisher
• InstallAnywhere
• InstallShield
• Compliance Intelligence
• Usage Intelligence

To contact Snow Software Support

We recommend using our Support Portal. It’s the easiest way to create, track, and update your support cases. You can also view your existing cases.

Create a case
View cases

Not registered for our Support Portal? Register here.

Contact Snow Support by phone

Region	Area or technology	Phone number
Global	Snow Optimiser for SAP Software Support (worldwide)	+49 (0) 40-300-39 67-0
Americas	All Snow products except Snow Commander and Snow Optimiser for SAP Software for all Americas countries	+1 877-290-1915
	Americas Snow Commander Support	+1 613-599-0494 +1 877-599-0494
APAC (Asia Pacific)	All Snow products except Snow Optimiser for SAP Software	+61 3-9890-9459
EMEA	All Snow products except Snow Optimiser for SAP Software	+44 (0)1628- 321145

[lakshmanj]

Hi @KPBussey ,

Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.

[KPBussey]

@lakshmanj Thank you for your patience - I've updated your account. Can you sign back in to pass new permissions? 

[lakshmanj]

Thanks @KPBussey ,

I'm able to access the support case link, however i do not see any existing tickets. Can you please check.

Thanks,
Lakshman J

[gymason1]

@smullins and @gleonard In January of this year you updated my contact information since I had changed jobs. I had asked for this change since I had received my Flexera FlexNet Manager Suite Operations Consultant certification from a previous employer and wanted to make sure I was contacted when it was time to recertify. My certification expires this month but I have not heard from anyone. Would you please let me know who I need to contact to get recertification information?

[KPBussey]

Hi - Steve is unfortunately no longer with Flexera. I will follow up with Greg to see where we are at. My apologies for the delay!

[KPBussey]

@lakshmanj  - the default view in cases is to only show the cases you have opened. To view all company cases that are open, please click on Filter and check "All Company Cases"

[lakshmanj]

Hi @KPBussey ,

Yes, if i try to set the above option it will only lists tickets logged from 'Etos Service' Account. I would like to request access for all the tickets logged irrespective of the account.

[SoumaBasu]

Hi I am trying to raise a support case could you help on the process on how to raise a case in flexera.

[winvarma]

Hi @SoumaBasu ,

login to community portal navigate to Get Support> Open New case or chose case portal.If unable to find the options you may contact you Flexera account manager to get the same enabled

[igorarabadji]

Hi, 

Can I also get access to create a tech support?  Thank you 

[druhlig]

Hello, I don't have the function to open a case can someone help me with this issue?

[KPBussey]

@igorarabadji  and @druhlig  - I'll private message you regarding your account specifics. 

[Systemsteam]

Hi there,

i want to raise support ticket to move SVM from Ubuntu based appliance to CentOS based appliance.

i work for MOEHE Qatar.

Please let me know the contact details or email to raise ticket with the technical team.

[KPBussey]

@Systemsteam  - please sign back in to update your permissions and you should be set. Best of luck with the move! 

[Systemsteam]

how do i download the SVM Centos appliance for migration from Ubuntu appliance.

[michael_larin]

Hi @KPBussey ,

I sent an email to licensingiat@flexerasoftware.com as we're currently exploring if we can utilise the IATrack tool to provide more insight on our Siebel usage. Unfortunately, the email address is no longer active and has bounced back. To whom can we divert the IATrack questions now?

Thanks, 

Michael

[KPBussey]

I'll reach out to you both via Private Message to discuss next steps. Thanks! 

[raywie]

Hi, I'm unable to raise a case throught Get Support link and my organization information is no longer present in my account info.  What can I do to fix this?

[KPBussey]

Hi @raywie - can you private message me your company name and account number? I can get you set-up. 

[David_G]

Hi,

Can I also get access to create a new case for tech support, please ?

Thanks,

David GUIBERT.

[KPBussey]

@David_G  please sign back in to update your permissions - you are all set! 

[mwiebe]

Hi, I would like to register a support case but do not have the necessary access. Would you be able to create this in my account?

Thanks so much in advance.

Matthew

[christophe]

Hi,

How can i enable my new Maintenance Plan, i can't update expired one ?

regards

[sbavinen]

Hello

I am not able to open a case, don't see the open case option and we are your customer "Mentor Graphics Corp" Based in wilsonville oregon

Thanks

Sekhar

[softwareprocure]

I don't seem to be able to access to Case Portal to access my opened cases. Thanks

[ChrisG]

@softwareprocure - I have associated your Flexera Community user account with the appropriate organisation to be able to case the Case Portal on behalf of that organisation. You should be set to go now once you have signed out and signed in again.

[mohduzair1605]

I have raised a case but I am not able to see any option to track down the status of the same. Could you please advise !

Thanks !

Best Regards,

Mohd Uzair

[ChrisG]

@mohduzair1605 - please select the Support > Case Portal menu option available once you have signed in to Flexera Community in order to see the current status of your cases, review responses from Flexera Support, and add further comments on cases.

[nihaggins]

I'm able to access the support case link, however i do not see any existing tickets. Can you please check.

[kumarcloudda]

getting below error after installation of secure agent IICS 

Flexeraaw7$aaa: C:\Users\david\AppData\Local\Temp\I1690795880\Windows_Pure_64_Bit\resource\iawin32.dll not found
at Flexeraaw7.af(Unknown Source)
at Flexeraaw7.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

[bottsrm]

How do I change my email address on my account?

[Prasanna06]

@KPBussey  - Kindly help me to enable my access to raise a case in Flexera community.

i tried to reach out support@flexera.com as well, please help me.

[Prasanna06]

@ChrisG  - Kindly enable my access to raise a case in Flexera community, need your help for this.

[IgorUrikh]

Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.

[csparkman]

Good Morning,

@ChrisG  / @KPBussey  I too need to have elevated access to submit tickets and download necessary items, please.   I have submitted a ticket.   

[Idealcleaning]

Thanks @KPBussey ,

I'm able to access the support case link.

[evgenyvoronov]

Hi all,

how can I change my nickname here in my profile?

Tx.
Evgeny

[PavanPK]

This article explains to beginners of the Flexera community how to create support cases clearly and correctly. Helpful👍!!!

[SNeddermeyer]

Hi everybody,
after turn back from vacation i cannot reply's on any topics in the forum.
The "post reply" button is grayed and the plaintext field shows "Sorry, either you cannot reply to this topic or you have not verified your email address by".
Could somebody kindly assist.
Thanks you.

[AustinG]

@SNeddermeyer , can you try again for me? It should work for you now! 

[SNeddermeyer]

Now it works ... thanks for the support Austin. (i opened a case in parallel cause i was not sure if this was the correct place to raise this topic).

[Girija]

Hi,
I cant able to see my open case, its been a week. I did not get any response

[BrandonJBegg]

Can someone get my account access to be able to open a case please?

[AustinG]

---

@BrandonJBegg 

Can someone get my account access to be able to open a case please?

---

Reaching out over private message

---

@Girija 

Hi,
I cant able to see my open case, its been a week. I did not get any response

Also reaching out over private message

[AustinG]

Can someone get my account access to be able to open a case please?

[AustinG]

Hi,
I cant able to see my open case, its been a week. I did not get any response

[AustinG]

Hi,
I cant able to see my open case, its been a week. I did not get any response