If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases.
To Open a Case
- Sign in
- Go to the "Get Support" menu - it will be near the middle of the screen. Select "Open new case"
To View Existing Cases
- Sign in
- Go to the "Get Support" menu - it will be near the middle of the screen. Select "Case Portal"
For more information, please watch our How to Open a Support Case on the Case Portal video.
