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App Broker Forum

Forum Posts

App Portal CollectionClean_Error.log

Collection and packages were removed on SCCM   (for an old item item), as the cleanup was not working correctly.Now App Portal is trying to clean the collection (for successful installs) and filling up 'CollectionClean_Error.log'.Don't see any option...

nalinih by Level 6
  • 6 replies
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Solved Uninstall selection by pass question template

When selecting Uninstall Action radio button on Catalog Item, is there a way to by-pass or turn off the question template or individual questions? They are not relevant to requesting an uninstall of the application.

PBolles by Level 6
  • 1 replies
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Solved Error on MAC when inserting to the collection

We have the JAMF integration and I've tested the settings and they are still valid.  When a machine is inserted to the collection the CasperCollectionInsert.log and the Request log have the following error.  Is this something with our set up on the G...

Solved Upgrade App Broker without ServiceNow connection in Dev

Beginning the upgrade process from 2018R1 to 2019R1 in dev, we had to reconnect ServiceNow to App Broker because it had been disconnected in that environment months ago. The customer would like to test the ServiceNow connection by executing and end-t...

Solved Is a Catalog Item required for Reharvesting?

Can license reharvesting be performed for an application that doesn't have a Catalog Item? We are looking at using the reharvesting process for targeting unauthorized software and are concerned about applications that weren't installed by App Portal ...

Solved Product and Licensing Center Issues?

We are not able to access the Product and Licensing Center. We receive the attached message when using Internet Explorer or Google Chrome on a few different machines and two different accounts 

ESD Service Won't Restart

After running into a problem with targeting devices for reclamation, Flexera support recommended replacing some App Broker files in the install directory with an updated version of the files provided by support. I followed these instructions and rena...