dbeckner
Level 8

Adding New Approver to Workflow to Replace the Current Approver

If an approver who has requests in their queue waiting to be approved leaves the company and is being replaced by another person, if we add a new approver to the same level as the previous approver will all approvals waiting in the previous approvers queue be picked up by the queue of the new approver?

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CharlesW
Flexera
Flexera

No. The approval process is basically set at the time that the request is submitted. The only option to do this through the UI would be to manually reset the workflow for each request.  If you wanted to do this through a DB query, you could, provided that you know the old approvers GUID and the new approvers GUID.. in this case, you would simply have to replace the old GUID with the new for the ADGUID column in the WD_ApprovalProcess table. 

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