Symptoms There could be any number of reasons for an ARL update failure. The first place to check is at the end of the recognition.log file which resides in either of the following directory locations - 1. If the ARL scheduled task is set to run under the SYSTEM account - C:\Windows\Temp\ 2. If it's set to run under a specific user or domain account - C:\Users\<username>\AppData\Local\Temp There are some instances where the failure can occur prior to anything being written to this log file. If this is the case, you'll need to run the ARL updater executable manually from the a command line in order to capture the error message. It can be launched without any additional command parameters - "X:\Program Files (x86)\ManageSoft\DotNet\bin\MgsImportRecognition.exe" See below if this process returns the following error message - 'Command could not be executed - make sure SQL Client Tools are installed at Core Server' Resolution If the 'SQL Client Tools' error message is returned, check to see if the Recognition.exe file exists in the DotNet\bin folder. If it is not, please contact technical support so that they can supply you with the appropriate version of this file. ... View more

Summary If the FNMP app server and inventory beacon are installed on the same system, the beacon will return an IIS 500 error when attempting to connect to the parent download URL if it's been configured to use IIS. Symptoms This error will usually be encountered when configuring the initial parent connection settings, but can also occur when attempting to connect to the parent ManagesoftDL URL when trying to download agent policy, schedule, etc. Windows Error Message - FNMP connection failed: Test connection failed (Response status code does not indicate success: 500 (Internal Server Error).) The Windows application event log will also generate the following error - Event code: 3008 Event message: A configuration error has occurred. ... Application information: Application domain: /LM/W3SVC/1/ROOT/ManageSoftDL-1-130746744168474007 ... Exception information: Exception type: ConfigurationErrorsException Exception message: Could not load file or assembly 'BusinessImport' or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause In version 2015 there are some extraneous references to assembly files that are unable to be resolved. These files are not required by the beacon to function properly and have been removed from the appropriate configuration file. Resolution Update the following file with the one attached - X:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\Web.config ... View more

Symptoms When trying to click on any of the applications in the 'product summary page', a red bar error is returned in the UI. And in the WebUI.log (located in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI directory on the application server), the corresponding error message looks similar to the following stack trace - [INFO 2016-01-29 09:07:03,469 490988ms ortSnapshotManagerBase] Saving report 'All Computers' for user 'NA\NummerdorB' to snapshot 'Report_op15_Reports_View_657_fba84bd3f0514cd4b0227c3c58006224'. [INFO 2016-01-29 09:07:08,750 496269ms ken=b77a5c561934e089]]] Saved 113336 rows to snapshot 'Report_op15_Reports_View_657_fba84bd3f0514cd4b0227c3c58006224'. [ERROR 2016-01-29 09:36:25,617 2253136ms UiHelper_Grid ] Error retrieving data DevExpress.Xpo.DB.Exceptions.SqlExecutionErrorException: Executing Sql 'DECLARE @Groups xml;SET @Groups = N'<ArrayOfString />'; SELECT [N0].[SoftwareTitleProductID],[N0].[ProductName],[N0].[PublisherName],[N0].[ComplianceStatus],[N0].[ComplianceStatusText],[N0].[InstallationsInBreach],[N0].[Liability],[N0].[Consumed],[N0].[ConsumedPercentage],[N0].[LicenseRecords],[N0].[IncompleteLicenses] FROM [dbo].Grid_ProductComplianceListModel(1, @Groups) [N0] WHERE ((([N0].[PublisherName] = @p0) and (([N0].[SoftwareTitleProductID] = -31971) or ... [SoftwareTitleProductID] = -11870) or ([N0].[SoftwareTitleProductID] = -13166))))' with parameters '{Microsoft}' exception 'System.Data.SqlClient.SqlException (0x80131904): Arithmetic overflow error converting expression to data type int. Cause A license that has an especially high number of entitlements could potentially cause this issue. This can be confirmed by verifying whether the following SQL query returns an arithmetic overflow error message - USE FNMSCompliance SELECT CASE WHEN SUM(lic.Licensed) > 0 THEN 100.0 * SUM(lic.Consumed) / SUM(lic.Licensed) ELSE NULL END AS test FROM TableLicenseComplianceSummary(1,'<ArrayOfString />') AS lic GROUP BY lic.SoftwareTitleProductID, lic.ProductName, lic.PublisherID, lic.PublisherName, lic.Liability_CurrencyFormat Resolution If the debug SQL query fails with returns an arithmetic overflow error, then the stored procedure used to generate the product summary page can be modified to account for licenses that have been assigned a large number of entitlements. Please download and run the attached .sql script ... View more

Symptoms Using the out-of-the-box 'view only' permissions a user is getting a 403 permissions error when they click on a Oracle DB instance via the Oracle Instance page. Cause Viewing the details of an Oracle database instance requires licensing modification rights. Resolution Make sure to grant the 'Modify an existing software license' permission to the user role in question - ... View more

Symptoms FNMS agent based Oracle introspection scan fails to generate an Oracle inventory file, and the tracker.log file (found in either %TEMP%\Managesoft\ directory or C:\Windows\Temp\Managesoft) displays the following debug output - [11/2/2016 9:12:35 AM (G, 0)] {8440} Executing oracle inventory rules [11/2/2016 9:12:35 AM (G, 0)] {8440} WARNING: Configuration properties for the Oracle home "D:\oracle\product\11g\db" could not be discovered and instances in this home will not be inventoried. [11/2/2016 9:12:35 AM (G, 0)] {8440} ===== Discovered Oracle database instances and listeners [11/2/2016 9:12:35 AM (G, 0)] {8440} +-- "D:\oracle\product\11g\db": Discovered by = Process,Service,Registry,Rule, DBA group = "ora_dba", Has SQLPlus = true, SQLNet Authentication Services = "NTS", Can Inventory = false [11/2/2016 9:12:35 AM (G, 0)] {8440} | +-- Instance "ORCL": Discovered by = Process,Service,Registry, Process ID = 10212/10212, State = running [11/2/2016 9:12:35 AM (G, 0)] {8440} | +-- Listener "LISTENER": Discovered by = Service [11/2/2016 9:12:35 AM (G, 0)] {8440} Oracle home environment information was not discovered. [11/2/2016 9:12:35 AM (G, 0)] {8440} Finished tracking Oracle database instances using inventory recognition rules Cause Check the $ORACLE_HOME\Admin\Network directory to see whether the TNSNames.ora file exists. Although the agent does not use the information in this file to perform the Oracle scan, it still must reside in the expected directory in order for the agent to connect to the database instances. Resolution Create an empty tnsnames.ora file in the $ORACLE_HOME\Admin\Network directory. Related information How the FlexNet inventory agent determines ORACLE_HOME on Unix-like operating systems when gathering Oracle Database inventory ... View more

Synopsis When installing the FNMP agent on HP-UX systems version 11.xx and up, PHSS_30048 or later "ld(1) and linker tools cumulative patch" from HP must be already installed on the machine. ... View more

Symptoms When trying to access a custom report when logged in with a user role that only has 'normal' privileges for reports (list reports = allow / everything else = disallow), a '403: Unauthorized' message is displayed. Cause There is a bug in version 2015 R1, R2, and R2 SP1 that prevents users from accessing custom created reports when logged in with only read-only report permissions. Resolution This has been fixed in FlexNet Manager Suite 2015 R2 SP3. Workaround In addition to 'List reports', the permission to 'Modify an existing report' must also be granted in order to be able view custom reports. ... View more