Mar 19, 2021
08:42 PM
2 Kudos
Hi @winvarma , Thank you so much for your help. We have installed the certificate 'DigiCert Assured ID for root CA' and this has fixed the issue. Earlier we were checking on the 'Digicert High Assurance Code Singning CA-1' instead.
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Mar 19, 2021
01:35 AM
Hi Please find the attached screenshots. Please help.
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Mar 19, 2021
01:32 AM
Hi @winvarma , Thanks for the update. We have manually downloaded and installed the certificates in our application server and still we are getting the same error. As we don't have the internet connection inside the application server, we have manually downloaded the files to our local computer and then we have copied it to our application server.
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Mar 15, 2021
10:35 PM
1 Kudo
Hi Team, We are currently on FlexNet Manager Suite 2019 R2 and we are trying to upgrade the license libraries to the newly released version. As we don't have internet connection inside application server, we have manually downloaded the upgrade files and copied it in application server. When trying to perform the MgsImport, we are getting a failure message as below. -------------------------------------- C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin>MgsImportRecognition.exe -ia C:\Temp\RecognitionAfter82.cab [2021-03-16 05:04:55,726] [INFO ] ARL tasks (Import, Extract) have begun... [2021-03-16 05:04:55,773] [INFO ] Extracting (using CabExtractor) "C:\Temp\RecognitionAfter82.cab" to "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" [2021-03-16 05:04:56,398] [ERROR] Unexpected error occured [2021-03-16 05:04:56,398] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentExtractException: Could not extract C:\Temp\RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionCabVerifyException: Failed to verify the digital signature of the file 'C:\Temp\RecognitionAfter82.cab'. at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.CabExtractor.Extract(String archive, DirectoryInfo destination) at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName) --- End of inner exception stack trace --- at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName) at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition() [2021-03-16 05:04:56,414] [ERROR] Could not extract C:\Temp\RecognitionAfter82.cab [2021-03-16 05:04:56,414] [ERROR] Failed to verify the digital signature of the file 'C:\Temp\RecognitionAfter82.cab'. [2021-03-16 05:04:56,695] [ERROR] ARL/SKU/EOSL tasks (Import, Extract) have failed. Please check the ARL/SKU log files for the detailed error message. ----------------------------- Please help us to fix this issue.
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Oct 08, 2020
09:20 PM
"FlexNet Manager Suite On-Premise workaround" section in the below KB article: https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Office-365-import-is-failing-during-the-Usage-step-Usage-xml/ta-p/5767
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Oct 08, 2020
09:19 PM
Hi All, Thanks for your support. We have got our issue fixed. The below mentioned knowledge article has provided the solution. We have removed the usage line from the 'ReaderV3.config' file in our Application server as well as in the Beacon server. Requesting your help on how the consumption of O365 licenses can be fetched from FNMS console .
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Oct 07, 2020
10:56 AM
Hi @kclausen and @Alpesh , Please find the troubleshooting steps we have done so far. 1) Generated the token using an Azure AD account which is having global admin privilege and 'reports reader' role. 2) Confirmed that there is no firewall/proxy blocking between beacon server and Office 365. 3) Tried the solution mentioned in the knowledge article mentioned below. When we have removed the usage line from the 'ReaderV3.config' file and tried to execute the task, the readerV3.config file got replaced to its previous version and the changes done got reverted back. Knowledge Article: https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Office-365-import-is-failing-during-... Still the issue is there. Please let me know if we have any other troubleshooting techniques for this. Thank you so much for your help and support. shooting
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Oct 06, 2020
02:46 AM
Yes @kclausen , we have regenerated the token and still we are having the same issue.
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Oct 04, 2020
11:27 PM
Hi @kclausen , We have tagged the 'Reports Reader' role to our global admin account and still we are having the same issue. Please help us to resolve this issue.
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Oct 04, 2020
11:25 PM
Hi @Alpesh , We have tagged the 'Reports Reader' role to the account and still we are getting the same error. Please help. Attached the recent error logs.
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Oct 04, 2020
11:22 PM
Hi @mag00_75 , We have tagged the 'reports reader' role to the account and still we are getting the same error. Please find the attached error log. Please help.
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Sep 28, 2020
09:27 PM
Hi @Alpesh , Thanks for the update. We have used an Azure AD account with global admin privilege. As it is the highest privilege it will work right? Please help us with your thoughts.
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Sep 28, 2020
09:26 PM
Hi @mag00_75 , Thanks for the update. We have used an Azure AD account with global admin privilege. As it is the highest privilege it will work right? Please help us with your thoughts.
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Sep 28, 2020
09:24 PM
Hi @kclausen , Thanks for the update. We have used an Azure AD account with global admin privilege. As it is the highest privilege it will work right? Please help us with your thoughts.
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Sep 25, 2020
09:27 AM
Hi Chris, Thanks for your update. We have checked with our Network team, and confirmed that there is no firewall / proxy set between beacon server and office 365. Please let us know, any other solution or possibility for this issue.
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Latest posts by AnnaMarkose
| Subject | Views | Posted |
|---|---|---|
| 1341 | Mar 19, 2021 08:42 PM | |
| 1365 | Mar 19, 2021 01:35 AM | |
| 1368 | Mar 19, 2021 01:32 AM | |
| 1428 | Mar 15, 2021 10:35 PM | |
| 4245 | Oct 08, 2020 09:20 PM | |
| 3324 | Oct 08, 2020 09:19 PM | |
| 3605 | Oct 07, 2020 10:56 AM | |
| 3649 | Oct 06, 2020 02:46 AM | |
| 3712 | Oct 04, 2020 11:27 PM | |
| 3767 | Oct 04, 2020 11:25 PM |
Activity Feed
- Got a Kudo for Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries. Mar 21, 2021 11:37 PM
- Got a Kudo for Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries. Mar 19, 2021 08:43 PM
- Posted Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries on FlexNet Manager Forum. Mar 19, 2021 08:42 PM
- Kudoed Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries for winvarma. Mar 19, 2021 08:41 PM
- Posted Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries on FlexNet Manager Forum. Mar 19, 2021 01:35 AM
- Posted Re: FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries on FlexNet Manager Forum. Mar 19, 2021 01:32 AM
- Got a Kudo for FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries. Mar 16, 2021 04:47 AM
- Posted FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries on FlexNet Manager Forum. Mar 15, 2021 10:35 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 08, 2020 09:20 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 08, 2020 09:19 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 07, 2020 10:56 AM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 06, 2020 02:46 AM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 04, 2020 11:27 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 04, 2020 11:25 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Oct 04, 2020 11:22 PM
- Kudoed Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks for kclausen. Sep 29, 2020 09:25 PM
- Kudoed Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks for Alpesh. Sep 29, 2020 09:25 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Sep 28, 2020 09:27 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Sep 28, 2020 09:26 PM
- Posted Re: Office 365 adapter implementation for Flexera FNMS 2019 R2 Error in Flexera portal-System Tasks on FlexNet Manager Forum. Sep 28, 2020 09:24 PM
