AnnaMarkose
Active participant

FlexNet Manager Suite-2019 R2 -on premises issue in upgrading the license libraries

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Hi Team,

We are currently on FlexNet Manager Suite 2019 R2 and we are trying to upgrade the license libraries to the newly released version. As we don't have internet connection inside application server, we have manually downloaded the upgrade files and copied it in application server.

When trying to perform the MgsImport, we are getting a failure message as below. 

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C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin>MgsImportRecognition.exe -ia C:\Temp\RecognitionAfter82.cab [2021-03-16 05:04:55,726] [INFO ] ARL tasks (Import, Extract) have begun... [2021-03-16 05:04:55,773] [INFO ] Extracting (using CabExtractor) "C:\Temp\RecognitionAfter82.cab" to "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" [2021-03-16 05:04:56,398] [ERROR] Unexpected error occured [2021-03-16 05:04:56,398] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentExtractException: Could not extract C:\Temp\RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionCabVerifyException: Failed to verify the digital signature of the file 'C:\Temp\RecognitionAfter82.cab'. at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.CabExtractor.Extract(String archive, DirectoryInfo destination) at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName) --- End of inner exception stack trace --- at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName) at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition() [2021-03-16 05:04:56,414] [ERROR] Could not extract C:\Temp\RecognitionAfter82.cab [2021-03-16 05:04:56,414] [ERROR] Failed to verify the digital signature of the file 'C:\Temp\RecognitionAfter82.cab'. [2021-03-16 05:04:56,695] [ERROR] ARL/SKU/EOSL tasks (Import, Extract) have failed. Please check the ARL/SKU log files for the detailed error message.

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Please help us to fix this issue.

1 Solution
winvarma
Analyst

Hi Anna,

i would suggest to check if the relevant digital certificates related to the .cab files are being verified which might need connectivity to the certifying authority urls. As there is no internet its getting failed and I would suggest you to install the certificates manually by downloading the digital certificate from the content library packages  and then try importing the content library files. Please go through the KB and thread which might help resolving your issue. 

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Digital-Signature-upgrade-for-loadin... 

https://community.flexera.com/t5/FlexNet-Manager-Forum/content-libraries-not-getting-updated-due-to-... 

Regards,

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4 Replies
winvarma
Analyst

Hi Anna,

i would suggest to check if the relevant digital certificates related to the .cab files are being verified which might need connectivity to the certifying authority urls. As there is no internet its getting failed and I would suggest you to install the certificates manually by downloading the digital certificate from the content library packages  and then try importing the content library files. Please go through the KB and thread which might help resolving your issue. 

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Digital-Signature-upgrade-for-loadin... 

https://community.flexera.com/t5/FlexNet-Manager-Forum/content-libraries-not-getting-updated-due-to-... 

Regards,

View solution in original post

Hi @winvarma ,

Thanks for the update.

We have manually downloaded and installed the certificates in our application server and still we are getting the same error.

As we don't have the internet connection inside the application server,  we have manually downloaded the files to our local computer and then we have copied it to our application server.

0 Kudos

Hi 

Please find the attached screenshots. Please help.

0 Kudos

Hi @winvarma ,

Thank you so much for your help. We have installed the certificate 'DigiCert Assured ID for root CA' and this has fixed the issue. Earlier we were checking on the 'Digicert High Assurance Code Singning CA-1' instead.