Hi, I removed the Exporter.config step for the MetricDataExport.xml and now it works fine. Is there another fix for this? Stefan ... View more

Hi Chris, I did some more testing. The step "Snapshot Optimization_Snapshot_FACT data" fails with both settings ('1' and '0').  The Mitigation does not work for me Stefan  ... View more

Hello, After the upgrade to 2022 R2 (on-prem) I had above issue. Setting the KPIDataExport setting to '0' did not fix the issue and the step was still being executed. In the reader in step "Snapshot Optimization_Snapshot_FACT data" the following filter runs:  IF (@ExportKPIData = '0')      BEGIN So changing this setting to 0 will not work and the reader will still executed the step. I changed the setting to 1 and now the step is being skipped UPDATE cts SET SettingValue = '1' FROM dbo.ComplianceTenantSetting cts JOIN dbo.SettingName sn ON sn.SettingNameID = cts.SettingNameID WHERE sn.Name = 'KPIDataExport'   ... View more

Hi, Flexera published for the Database migration scripts and database certificate a V2 version in FNMS version 2021 R1 Stefan ... View more

Hi, I would suggest to rerun the Powershell config again as the service Account. the config scripts from Flexera install and configure MSMQ. Run the config scripts with the flag forceupdateconfig Stefan ... View more

Run as service account (or user with DB permissions) the following command in an elevated CMD: C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\BatchProcessTaskConsole.exe list-tasks This will show you a list of pending and running tasks. If there is a long list of outdated and pending tasks, use the fail-tasks parameter to remove the old records. Each time you run the compliance import for example, a record is being created in the MSMQ which you can see in the batchprocesstaskconsole Stefan ... View more

Hi, I had the same issue and the only solution was to change the db owner of the compliance database to the sa account USE [FNM_Compliance] GO exec sp_changedbowner 'sa' GO Also enabled trustworthy for the Compliance database but disabled it after the upgrade. I would suggest changing the DB owner first and check if that helps you Stefan ... View more

Hi, You could login with your personal account and do a run as the service account.  Stefan ... View more

Setting the JavaFullVersion=false fixed the issue for me! Thank you ... View more

Hi, The first check you should do is run the ndschedag -t machine in C:\program files (x86)\Managesoft\schedule agent\ in an elevated commandline. You should see 4 or 3 schedules depending on the agent version. With right mouse click on Generate Inventory, you can trigger an inventory gathering. Validate the outcomes in the tracker.log and uploader.log (uploader.log is only used if upload=false was specified, otherwise upload occurs in the tracker.log) My guess, the schedule of your inventory in the settings did not occur yet. Stefan ... View more