You have questions? We have answers!  If you remember nothing else:  1. We are in production. Anything published in the community,  community stays in the community!    2. Do not invite customers to the community–yet. They will be invited on April 7. The community will go pubic on April 8. 3. We have two communities, with two separate URLs: Buyer Community :  https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community   Supplier Community :  https://community.flexera.com/t5/Flexera-Software-Community/ct-p/Flexera_Software_Community   4. Until we go live, the community is not accessible beyond a Flexera network. When prompted by a browser pop-up dialog for credentials enter: Username: flexera Password: B^wxzzxP9 5. This is soft launch. You will continue to see the UI evolve. Some links will work, some links won't. We ask for your patience as we are still busy moving in! 6. Do you have an idea to make this community better? Here's where you can share: For the Buyer Community: Find the ideas board on the Flexeran Hub  and post your ideas!   For the Supplier Community: Join the Flexera Software Community  channel under Team Supplier Division.   GETTING ACCESS  - Employees   If you are not on a Flexera network you will be prompted by abrowser pop-up dialog for credentials, enter: Username: flexera Password: B^wxzzxP9 Ask yourself: Do I have a Salesforce account? If the answer is yes, you will need your Salesforce log-in credentials. If you do not remember your credentials, keep reading. Q. I have a Salesforce account. How can I access my community account? A. Follow these instructions (see screenshot below 😞 Log into your Salesforce account Click on the blue dropdown located near the upper right-hand corner of your screen Select “Lithium” You will automatically be sent to your community account. Bookmark this page to make it easily accessible. Your community account and Salesforce accounts are connected. The same login credentials are used to log into each of these platforms. If you update your username or password on either platform, it will update your login credentials on both platforms. If you enter the community through Salesforce and need to access the Learning Center, you will need to enter your credentials again. This is due to single sign-on restrictions. If you do not want this experience, you have these options: You may enter through the community URLs listed above. However, you MUST USE your salesforce credentials, to sign in. Salesforce screen Or, you may access the Learning Center from Salesforce directly by selecting the Skilljar SSO application: Q. I do not have a Salesforce account. How can I access my community account? A. Please follow these steps: Visit flexera.community.com If this is your first time visiting Community, select your preferred community (Flexera or Flexera Software) Click Sign in in the upper righthand corner Click Let’s go! Create an account using your Flexera email address (if the email address is already in use you will be prompted to try to Sign in instead or reset your password) If you need to reset your password, you will do that via an email to your Flexera email address. Community Sign in screen Q. I’m not sure which of the two options above apply to me. A. Go to community.flexera.com (or for supplier - community.flexerasoftware.com), click Forgot password? in the Sign in screen and enter your Flexera email address. If you have an account, the system will send you a reset password email address. If you do not receive this email, create an account following the steps that are listed above in the I do not have a Salesforce account section. Q. I have a Salesforce license, but do not remember my user credentials. Follow the steps outlined in the answer above. Q. Do I use my Flexera email address to register? How about customers? Do they use their professional email address to register? A. In order to get an Employee badge, you must register with your Flexera email address. Customers are strongly encouraged to use their professional email address. Q. What should I use as my username? Is there a convention to follow? A. It’s up to you! By default, usernames are first initial last name (e.g., KBussey, etc.) but you can adjust to the style of username you prefer. Remember, your username will be your display name in community. Q. I still cannot access. What do I do? A. Please submit a case via FreshService. Q. I now have access. What next? A. Explore! You’ll see all of the forum posts from our past product forums (V-Bulletin), take a spin through those – can you respond to any? Are there any responses you want to give a kudo (by clicking the thumbs up button)? Over the next few weeks, check every day for: Changes to the look and feel of the site – some of the links will not be working yet! We are evolving! Blog posts New discussion threads Q. What is expected of me from now until public launch and beyond? A. All employees are expected to register in the community. If you are in a customer-facing role, we would expect you to have a presence in the community no less than three times a week. It takes a community to build a community! GETTING ACCESS - Customers Q. What happens if someone visits our old community? A. They will be redirected to our new community (it's called a domain redirect) Q. How will customers get access? When will they learn about the community? A. The communication cadence is as follows: Any customer or partner who has logged into the old community since January 1, 2018 will receive an awareness email on April 4 informing them of a welcome email to come on April 7. This same group of customers will receive a welcome email from Salesforce on April 7. My customer did not receive a registration email on April 7 th . What do I do? Please direct your customer to the appropriate URL (there are two communities, one for supplier and one for buyer) and ask them to complete the registration process. If they do not know their account number and/or product id (both found on the order confirmation), they will still have immediate access to the community, but will need to wait a bit for case management privileges. Their request automatically creates a case, if they’ve entered anything in either the Account ID or the Product ID field). An exception– if we have an active contact record for them in Salesforce, the account ID/product ID is not needed to associate them to the correct account. Q. Post-launch, what if a prospect registers and then a few weeks later, they become a customer? How is their community account updated? A. This will all happen behind-the-scenes. Each time a user logs into the community, their Salesforce role is checked to determine the correct role to provide them (general, customer, partner, etc.). Q. When should I register customers for the community? Prospects? A. Let them self-register! The community is a great sales tool. Encourage them to register as soon as possible to see first-hand how Flexera's thought leaders (and legends!). When they become customers, their access will happen all behind the scenes (see the answer to the question above) GENERAL COMMUNITY QUESTIONS Q. Are there two separate communities? A. Yes, there is a Buyer and a Supplier community. Q. How much time should I spend in the community? A. Once you are an internal member of the community, you will need to assess the frequency in which you should participate. Are you just checking things out? You may only need to log in once a week to respond to posts (or post yourself). Are you monitoring a discussion around a topic you posted? You may need to log in more frequently to address questions or concerns. Flexera requests that all employees have an account but does not mandate all staff engage with our community. Participation can vary based on individual employee goals. Discuss your participation with your manager to ensure you balance your online activities with your other responsibilities. You should determine together how much time you spend each day on community participation. There are some departments in which participation is part of day-to-day responsibilities. Please check with your manager to confirm.  Q. What resources are there to learn about the community? A. We have several! For Buyers employees please subscribe to Team Buyer Community. There are other resources too, check out the Flexeran Hub on the community! Q. When will this be launched to customers? A. April 8 –customers will receive welcome emails on April 7 Q. What resources will customers find in the community? A. Case management, knowledge base articles, product-specific forums (discussion boards), product-blogs, product documentation, and access to many other Flexera resources (like the Learning Center and our Product and License Center). Q. Where are all the blog posts? A. We want to cadence out the content we have ready (and frankly, would like to save our best content for April 8!). Q. I want to write a blog post! To whom do I contact? A. Email community@flexera.com and we’ll hook you up! Q. Where can I find the community event calendar? A. The current thought is that all events will be posted as blogs (and subsequent webinar recordings) in the all community blog, called Flexera Insights. Q. If employees want to request content, improvements, or broken links, where do they go? A. For the Buyer community, on the home page, we have a box labeled Flexeran Hub . In the Flexeran Hub, you’ll find an ideas board. For the Supplier community, there is a public channel “Flexera Software Community” under Team Supplier Division. Please post! Q.If a non-Flexera user experiences an issue in the community what should they do? A. Submit a case. Q. Do different people see different things in the community? A. Yes! We have four roles: General (user who is not a customer, but is registered), Customer (who has full access to all information and if they have an active maintenance contract can submit cases), Partners, and Employees. Q. What kind of promotional videos will be available about the community? A. We are creating a community overview and short tutorial videos, like how to submit a case. We are anticipating having these available on April 8. PARTNERS Q. What will happen to the partner community? A. The current Salesforce Partner community will be deprecated. Partners and customers will enjoy one community together. Q. Will partners have a separate view/experience than customers? A. Yes, partners will have access to the Partner Portal (Channeltivity) in the other resources tab. Note: they will need to separate log-in credentials to access this resource. Q. How will partners be notified? A. They will be included in our customer communication cadence. BADGING, USERNAME, MY ACCOUNT, AND MY PROFILE Q. How do I get an employee community badge? A. Register in the community with your Flexera email address. The system will recognize your new account, and you will automatically get a special employee badge. Q. What does it mean if someone has a first responder badge on their account? A. To gear up for our community launch, we have invited customers and partners who are either highly engaged in our current community or were nominated by a Flexeran to be a first responder. These individuals will be invited to participate in an invitation-only webinar series designed to walk through the different ways they can get involved in the community. It is our goal is to provide these individuals with tools to become our community All Stars. Ideally, they will be able to help other customers directly in the forums section of the community. Q. Why is my username different than the one I had in our old community? A. The system does not allow you to use your email address as your username. To account for this restriction, when these accounts were transferred into the new community, many were automatically adjusted to remove the email domain username. You can change your username by signing in to your community account and selecting the “My Profile” option which could be found in the upper right-hand corner of your screen. Q. How can I (an employee) update my detailed account information? A. You will need to sign in to your community account to update your account information. From there, select My Account found in the upper right-hand corner of your screen. You can update your user name (remember, you need to use your Flexera email address). There is another option, My Profile. Here, you can update your avatar subscriptions, and more. Have fun and personalize your account. But remember that you’re representing Flexera when making any changes to your account. Q. How can my customer updated detailed account information? A. They will follow the same steps as outlined above. We also request customers, prospects, etc. use their professional email address. They are not able to update their organization; this field is locked. If a customer needs this to be updated, they should submit a case, requesting such. PRODUCT FORUMS Q What should I say online? What should I not say?  A.  At a very high level, don’t talk about financial information, sales trends, forecasts, and legal issues. Don’t give out personal information about customers or employees. Don’t disc u ss confidential or non-public information. Please do not respond to an offensive or negative post by a customer or speak negatively about Flexera. Do, respect your coworkers, customers, and the gene r al public!   Q. What if I say something wrong? A. You won’t. But we understand responding publicly can cause worry. If you’re concerned, please reach out to the Community channel on Teams to discuss. We are all here to help you. If you do make a mistake, be upfront and quick to correct it. Our Community Management team can also edit the post for you, if needed.   Q. When I contribute in the community, am I talking as myself or talking on behalf of Flexera? A. Unless you are one of a small number of people working in a role in Flexera that involves making announcements on the company's behalf, you are talking as yourself. However, as a Flexeran you are (of course!) always expected to represent Flexera competently and professionally. Q. How should I respond to questions that arise from Flexera product bugs? A. Be pragmatic and focus responses on how to live with or work around the product behavior as it is. That can be difficult, and it may be helpful to acknowledge the situation so the user does not wait too long. Use internal communications to follow up on questions which you think may be related to product bugs. Q. What happens when I leave Flexera? A. We want to acknowledge our alumni. If you wish to remain active, your Community account will stay active, and your badge will be updated to recognize you as a Flexera alumni. We will close your account if you leave the community. But your posts will remain visible. Q. What if I see something that violates Flexera’s terms of service A. Please reach out to community@flexera.com immediately and, or choose "Report Inappropriate Content” by clicking the menu options (the 3 vertical dots). Q. Can we seed questions in the community on our own and answer on our own? A. Go for it! It’s a great resource to get immediate feedback! Q. Who is responding to questions posed in the product forums? A. We have a team of Community Ambassadors that will try and answer and respond within 24 hours. After 24 hours, we anticipate our support team to step in. This is our short term plan. Based on what we see post-launch, we may need to adjust. IDEATION Q. Where did the Salesforce Ideation functionality go? A. The Salesforce Ideas board was deprecated along with the Salesforce (old community). Never fear, we are planning to launch ideation, within our new community, June 2019. Q. When will ideation be available in the new community? A. We anticipate the new Ideation functionality to launch June of 2019.  LEARNING CENTER Good news! Learning Center access is single-sign-on (SSO) with the Flexera Community. Access to Learning Center content is based on whether or not the Community user is a customer, partner, employee, or visitor. NOTE: THE LEARNING CENTER IS UNAVAILABLE IN THE SUPPLIER COMMUNITY. Q. How do I get access to the Learning Center? A. Access to the Learning Center is provided via the Flexera Community. Every user of the Community will have access to the Learning Center. Q. I can’t see content in the Learning Center that someone told me to look for? A. Access to content in the Learning Center is controlled by your community sign-in. Please use your corporate email address so we can associate you with your company and provide the appropriate access. Once you sign in, you'll see the Learning Center, located on the Nav bar. Q. I found the Learning Center, but I’m not sure about what to look at first! A. The Learning Center is organized by solution area. Once you choose the solution area you are looking for, you should be able to view Learning Paths for each. If you are just starting out, we recommend you start with the first Learning Path (upper left) designated for each solution. Q. I have a question about the Learning Center, whom do I contact? A. You can email any questions regarding the Learning Center to learning@flexera.com. Q. What content is public? What content is specific to customers? Partners? Employees? A. Here is a breakdown of the current content by role: Public: Destination Demos, without any sort of registration. Generic (users who have registered with the community, not customers. These users provide an email address through the registration process and are not associated with a partner or customer account): Basic content for each solution area Customer: All of the above + the complete online course content for ALL solution areas Partner: All of the above + partner specific content, like certification tracks Employees: All of the above + additional employee specific content, like the SE Cloud Certification Track. Q. I’m confused! What’s the difference between Learning Center/Documentation/Knowledge Base/Skilljar? Will they exist in future and what are the differentiators? A. The answer is in three parts: The Learning Center is hosted on a tool called SkillJar, however we should ALWAYS refer to this as the Learning Center and only refer to SkillJar when needing to perform administrative tasks on the underlying tool. The Learning Center is primarily the online self-guided learning content containing learning paths, how-to videos, along with practice guides and additional resources related to self-guided learning such as downloadable example scripts. Documentation and KBs (Knowledge Base articles) are separate repositories (within our new community) and contain additional documents and articles to help answer user questions. Links to appropriate documentation are provided from the Learning Center learning paths, and some documentation and KBs will also point back to related content in the Learning Center. CASE SUBMISSION PROCESS Q. Will there be anything fundamentally different about submitting cases in the new Community, where a customer would have a different (better) experience? A. All active users associated with an active customer or partner account will be able to submit a case. Q. In the new community, who can submit a case from an account? A. Any user who is tied to an active partner or customer Salesforce account in any solution area that is active on an account can submit a case via the new Flexera Community. Q. Can employees submit cases? A. Yes and no. This functionality will not be immediately available during soft launch. We anticipate the ability for employees to submit cases on April 8. Q. How can a customer view all cases associated with their company? A. To allow a community user to view all cases for their organization, a checkbox on the Salesforce contact record has to be checked, “Is Supervisor” (RAYA – how do they do this and do they need special permissions) {RP 20190320) Support owns this, we can open to CSMs as well Q. Will current technical contacts be able to submit cases on April 8? A. Yes. After April 8, all active users, associated with an active partner or customer will be able to submit a case. The migration process is to allow all users, who are active, and associated with an active partner or customer, will be able to submit cases on April 8. Q. Can a consultant from one organization (ABC Corp) be given rights to submit and view cases in relation to another organization (XYZ Corp) they are working with? How? A. No, unless they’ve created the case. Users can see only cases created by them or cases for their organization if they’re given the supervisor role, explained above. Q. The community is so awesome. What can I do to show my appreciation? A. Post, post, post! Engage, engage, engage! Drive customers to this resource! ... View more

  Join this on-demand learning lab to hear an update from Kimberly May, Vice President of Support. Kimberly is revamping the way that Flexera provides support and in this session, she shares with us her insight regarding the progress that she has made.  If you are having trouble viewing the video, please click here. ... View more

Summary An overview and outline of the self-guided training and enablement content available to Flexera customer and partners Synopsis Flexera Self-Guided Online Training   Flexera provides a variety of free online content for our partners and customers that is designed to help you become successful using Flexera products. This includes:   Recorded demos Short eLearning courses presenting concepts and best practices Learning paths for common tasks Downloadable PDFs of each course "How To" articles and briefs Quizzes to test your knowledge Table of Contents   This article reviews the following topics:   Accessing the Learning Center Finding the Right Content Our content library is ever-growing! If you don't immediately see a topic of interest, please continue to check your specific product frequently.   Discussion Accessing the Learning Center The Learning Center is accessible via the Customer Community and Partner Community home page. Customer community credentials are required in order to access the Learning Center Find the Right Content The Flexera on-demand catalog contains hundreds, even thousands of pieces of knowledge, so how do you find just the right module to answer your questions today? There are two methods: 1. Use the global search in order to locate a specific topic or item. The global search allows you to search for a specific topic while applying appropriate filters from the related categories. We have created more granular content so you can quickly find that two-minute demo you are looking for instead of sitting through an hour course to find one demo. 2. Search by knowledge level, product, or role. Once you find the content you are looking for, you will be able to register and start immediately. You will always be able to review the content you are currently registered for and the status from the My Learning Path page available from the pull-down menu next to the search bar.     Additional Information Questions? Email learning@flexera.com. ... View more

Summary This document is a high-level overview of important getting started tasks for new FlexNet Manager Suite Cloud customers. Welcome to FlexNet Manager Suite Cloud Welcome to FlexNet Manager Suite Cloud, the software license management and optimization tool that lets you take control of your enterprise's software assets. This document is designed for new FlexNet Manager Suite customers and provides information specific to customers awaiting implementation. In addition to reviewing this information, we invite you to register for a course on Getting Started with Software License Optimization in FlexNet Manager. Contents Welcome to the FlexNet Manager Suite FlexNet Manager Suite Environments Production (PROD) User Acceptance Testing (UAT) Flexera System Status Dashboard Your Resources New Customer Checklist Discussion FlexNet Manager Suite Environments FlexNet Manager Suite for Cloud has two environments: Production (PROD) User Acceptance Testing (UAT). Note: Newly created accounts in the FlexNet Manager Suite environments not using SAML/SSO receive a password email from flexerasoftware@flexnetoperations.com. Production (PROD) The Production instance is a live environment. PROD URLs take the following structure: https://<yourcompany>.flexnetmanager.com/Suite (US) https://<yourcompany>.flexnetmanager.eu/Suite (EU) User Acceptance Testing (UAT) The UAT environment is the place to perform configuration, integration development, testing and training. UAT URLs take the following structure: https://<yourcompany>.uat.flexnetmanager.com/Suite (US) https://<yourcompany>.uat.flexnetmanager.eu/Suite (EU) Flexera System Status Dashboard The Flexera System Status Dashboard (https://status.flexera.com) provides real-time insights into service availability. This enables you to confirm or rule out a system disruption prior to contacting our Support Team. In addition to the dashboard display, you can subscribe for email, SMS or RSS notifications from the dashboard. By default, you are opted in to all product notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability. The dashboard shows: Scheduled outages, due to maintenance, or product or certificate updates Unscheduled outages. Your Resources Product There are three types of product documentation: Product-specific documentation Available from the Flexera Product Documentation site, as well as within the product itself. Product release information Adapters, Binaries, Beacon Tools To access FlexNet Manager Suite product information, perform the following steps: Go to the Flexera Community: https://community.flexera.com and Sign In. Select FlexNet Manager from the products available. The FlexNet Manager Suite page opens. From this page, you have several options: Select Product Documentation, Flexera’s repository for all documents related to your product; for example: Online Help User Guides Resolved Issues, and more. Select FlexNet Manager knowledge base for articles about FlexNet Manager, written by customers in the Community and Flexera employees. Select FlexNet Manager forum for Questions and Answers about FlexNet Manager, posed and answered by customers in the Community and Flexera employees. Select FlexNet Manager blog for the latest information updates about FlexNet Manager, posted by Flexera employees. Select FlexNet Manager Release blog for the latest information updates related to releases of FlexNet Manager versions and components, posted by Flexera employees. Flexera Community The Flexera Community is the most efficient way to engage with your technical support team. Through the Community (login required), you can: Access the Flexera Learning Center Submit a support request, limited to two technical contacts per account Access Knowledge Base articles Engage with customers through product forums Register for a Learning Lab through the Customer Event Calendar Suggest a product enhancement through the Ideas forum. Your Technical Support Team Flexera's Technical Support team assists you with: Configuration and integration, such as enabling single sign-on for FlexNet Manager Suite Troubleshooting product issues on the cloud servers, beacons and agents Managing requests for new features/changes to the product Advice on supported integrations Providing guidance on effective use of documentation and knowledge base articles. Tip: If you did not receive the order confirmation or the Welcome to the Flexera Account Management Portal email, click here to reset your password. Global Consulting Services and Technical Account Management Flexera's team of industry experts is ready to engage with you regarding strategy, product implementation, training, and customized projects. The how is often the most pressing question. But the when is equally important. Our team employs slow in, fast out methodologies to deploy projects on-budget and on-time. For more information about these following services, email success@flexera.com. Product implementation Custom business adapters Third party integration implementations License positions. Tip: We recommend customers start with accessing these topics in the product online help: Chapter One, Configuring Your Web Browser and Chapter Four, Management Dashboard. Another excellent resource is the Gathering FlexNet Inventory PDF that is accessible on the first page of the online help. New Customer Checklist The following items describe key onboarding tasks. Item Description FlexNet Environments Accessed the Production and UAT environments Bookmarked environment URLs Created accounts and assigned roles in both the UAT and Production FlexNet Manager Suite environments for appropriate individuals Located the online help library in both the UAT and Production FlexNet Manager Suite environments Flexera  Community Updated technical contacts in My Profile Accessed the Flexera Learning Center Registered for a course via the Learning Calendar Flexera System Status Dashboard Accessed and bookmarked the System Status Dashboard URL: https://status.flexera.com Signed up for notifications Customer Resources Visited the Flexera Customer Channel-Software Buyers Registered for a Welcome to Flexera session Prepare for Implementation Documented your solution design, architecture, hardware and software asset management goals, initiatives and life cycle milestones Prepared to record each step of the installation and customization details Watched this recorded Learning Lab about how to assess your Software Asset Management (SAM) program Software and Content Library Updates Subscribed here to receive Hot Fixes, Application Recognition Library access, and SKU Library & Product Use Rights Library updates Tip: We recommend you start with the Getting Started and Planning for Success Learning Path, located in the Flexera Learning Center (accessible via the Flexera Community). ... View more

Summary This document is designed for new FlexNet Operations ALM customers. This document provides all the information you will need to get started using your new product. Synopsis Welcome to FlexNet Operations Cloud ALM This document is designed for new FlexNet Operations ALM customers and provides basic getting started information. We also invite you to register for a virtual orientation session, called ?Ready, Set, Go!? The registration link is here. Additional product documentation can be found in our Product and License Center. Contents New Customer Checklist FlexNet Operations Environments Flexera System Status Dashboard Product Documentation Customer Resources Implementation Checklist (Attachment) Discussion New Customer Checklist The following items call out key onboarding tasks. Table 1: New Customer Checklist Item Description FlexNet Environments Accessed the PROD and UAT environments Bookmarked environment URLs Enabled access/permission to FlexNet Operations for the appropriate individuals Located the online help library in the Producer and End-User Portals Product and License Center Visited the Product and License Center Downloaded the Documentation Guide and Getting Started Guide for Entitlement Management Flexera Customer Community Viewed the Get Access to Customer Community Watch Me Updated technical contacts in My Profile Registered for a Learning Lab via the Customer Event Calendar System Notifications Accessed and bookmarked https://status.flexera.com Reviewed Knowledge Base Article (log in credentials required) Signed up for notifications Customer Resources Visited the Flexera Customer Channel-Software Suppliers Watched the Getting Started with Entitlement Management video Registered for a Welcome to Flexera session Download Implementation Checklist (attached) FlexNet Operations has two environments: User Acceptance Testing (UAT) Production (PROD) User Acceptance Testing (UAT) The UAT environment is a place to perform configuration, integration development, testing, and training. The following URLS are entry points into the FlexNet Operations system. Table 2: User Acceptance Testing (UAT) Use URL Producer Portal (you) https://<siteid>-fno-uat.flexnetoperations.com/flexnet/operations End User Portal (end customers and channel partners) https://<siteid>-uat.flexnetoperations.com/flexnet/operationsportal Web Services Management https://<siteid>-uat.flexnetoperations.com/flexnet/services FlexNet Embedded Activation Endpoint https://<siteid>-uat.flexnetoperations.com/flexnet/deviceservices Cloud Licensing Service Module Endpoint https://<siteid>-uat.compliance.flexnetoperations.com/instances/ <CLS instance ID>/request Electronic Software Delivery (ESD) Web Services https://<siteid>-esd-uat.flexnetoperations.com/flexnet/operations/services/ EsdWebService Electronic Software Delivery FTP Site uploaduat.flexnetoperations.com Tip: The Latest News page, located in the Producer Portal, features the FlexNet Operations Release schedule. Production (PROD) The Production instance is for customer entitlement management and licenses, usage, and delivery activities. The following URLS are entry points into the FlexNet Operations system. Table 3: Production (PROD) Use URL Producer Portal (you) https://<siteid>-fno.flexnetoperations.com/flexnet/operations End User Portal (end customers and channel partners) https://<siteid>.flexnetoperations.com/flexnet/operationsportal Web Services Management https://<siteid>.flexnetoperations.com/flexnet/services FlexNet Embedded Activation Endpoint https://<siteid>.flexnetoperations.com/flexnet/deviceservices Cloud Licensing Service Module Endpoint https://<siteid>.compliance.flexnetoperations.com/instances/<CLS instance ID>/request Electronic Software Delivery (ESD) Web Services https://<siteid>-esd.flexnetoperations.com/flexnet/operations/services/ EsdWebService Electronic Software Delivery FTP Site upload.flexnetoperations.com Tip: Newly created users in the Producer Portal environment receive a password emails from flex<siteid>@flexnetoperations.com. Flexera System Status Dashboard The Flexera System Status Dashboard (https://status.flexera.com) provides real-time insights into service availability. The goal is for you to confirm or rule out a system disruption prior to contacting our Support Team. In addition to the dashboard display, you can subscribe for either email or SMS notifications from the dashboard. By default, you are opted in to all product notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability. The dashboard: Scheduled outages, due to maintenance or product or certificate update Unscheduled outages More information on how to access this dashboard is available via the Customer Community Knowledge Base (Log-in credentials are required). Product Documentation In addition to the in-product help library, FlexNet Operations Cloud product documentation is also published in the Product and License Center (PLC). New customers receive login credentials to this resource via the order confirmation. These credentials are sent to the contact who received the order confirmation. Tip: If you did not receive a welcome message or do not know your password for accessing the Product and License Center, click here . To obtain the FlexNet Operations product documentation, perform the following steps: Open the Flexera Product and License Center: https://flexerasoftware.flexnetoperations.com Login using your assigned user name and password. The Product List page of the Flexera Software Product and License Center opens. Click on FlexNet Operations Cloud. The Product Information page for FlexNet Operations Cloud opens. Click on FlexNet Operations Cloud Documentation. The FlexNet Operations Cloud Documentation page opens. Download the documentation files. The following are a few of the guides that are available: Release Notes Getting Started Guides: Entitlement Management, FlexNet Publisher License File-Based Licensing, FlexNet Publisher Trusted Storage-Based Licensing, FlexNet Embedded Licensing, Electronic Software Delivery, Non-FlexNet Licensing Technologies, Advanced Organization Management, Cloud Licensing Service, and Usage Management Producer Portal Help Guide, Administration Guide, Branding Guide, and Data Warehouse Guide, Implementation Guide, Installation Guide, Reporter Corporate Documents User Guide Tip: Click the ? icon located in the top right hand corner of both the Producer and End User Portal to access the FlexNet Operations Help Library. Customer Resources You have the following customer resources available to you: Customer Community Your Technical Support Team Global Consulting Services and Technical Account Management Customer Community The Customer Community is the most efficient way to engage with your technical support team. Through the Community, customers can: Submit a support request Access Knowledge Base articles Engage with customers- through product forums Register for a Learning Lab - through the Customer Event Calendar Suggest a product enhancement through the Ideas forum Tip: Customers can learn more about the Customer Community by watching this video . Your Technical Support Team Flexera?s Technical Support team assists you with: Site localization and customization End-User portal configurations 3rd party licensing setup Vendor certificate generator hosting Distributor tier setup Global Consulting Services and Technical Account Management Flexera?s team of industry experts is ready to engage with you on strategy, product implementation, training, and customized projects. The ?how? is often the most pressing question. But the ?when? is equally important. Our team employs ?slow in, fast out? methodologies to deploy projects on-budget and on-time. For more about these services, email success@flexera.com. Product implementation Electronic licensing strategies Back office configuration and integration, like enabling single sign-on for FlexNet Operations Health checks, licensing, entitlement management and delivery, for example Tip: We recommend customers start with reviewing the Documentation Guide and the Getting Started Guide to Entitlement Management located in the Product and License Center. ... View more

Who's up for a challenge? Join this session (and discussion) to see how you can add value to your organization via Flexera Analytics. This is designed to test (and expand) your knowledge of Flexera Analytics. In 30 minutes we'll demonstrate how you can use Flexera Analytics to support simple data requests. You'll see it demo'ed live and have time for Q and A. To register for this session, click here. Here's October challenge: Leadership has asked for data to help identify opportunities to reduce their software spend on the top five software vendors. They want the information categorized by vendor and title. How can you use Flexera Analytics to illustrate this information? ... View more

Summary The Software Vulnerability Research and the SVM solutions have introduced CVSS3 scoring after the inception of CVSS3 by the Secunia Research team at Flexera.  Synopsis This change was done for the following product: Software Vulnerability Manager Implementation Date: May 18th, 2018 In addition to our own Secunia advisory criticality rating, Flexera scores vulnerability advisories using the industry-standard Common Vulnerability Scoring System (CVSS). Previously, this has been done using the version 2.0 standard. Beginning on 5/18/2018, Secunia Research at Flexera began using the newer version 3.0 standard. Older scores have not been updated retroactively. All new advisories issued after this date using CVSS v3.0 are being tracked now. This was implemented in two phases. First, on 4/25, we introduced updates to Software Vulnerability Manager so it's capable of handling CVSS v3.0. Secondly, on 5/18, Secunia Research began recording CVSS scores using the version 3.0 standard. Discussion In the User Interface Flexera now identifies v3.0 scores by indicating "v3" alongside the score in green. In the API All API calls returning CVSS data began returning the second set of values for CVSS v3.0 to differentiate between CVSS v2.0 and CVSS v3.0 scores. After the inception of CVSS v3.0 scores, the previous CVSS value was replaced with a blank ( -eq $Null) and the correct value that should be tracked going forward is, therefore, CVSS v3.0. The label CVSS Score represents CVSS v2.0 (it was not renamed to avoid breaking existing scripts). New CVSS 3.0 values are now represented as cvss3_score. In the XML A change to the schema was necessary to add specific values for CVSS v3.0 scores. As with the JSON API values above, we added a cvss3 label to distinguish v3.0 scores. If any scripts or processes consuming this data parse this information, there is potential for a breaking change to result. In Email Notifications Emails will contain both v2.0 and v3.0 labels, the v3.0 value will be empty until we begin adding v3.0 scores, at this time the v2.0 value will become empty. In PDF reports PDF reports containing CVSS values will show CVSS v2.0 (displayed as CVSS) or CVSS v3.0 (displayed as CVSS3) as appropriate.   For more on CVSS see https://nvd.nist.gov/vuln-metrics/cvss   ... View more

Hi there! We had such a great response to our Flexera Analytics Learning Lab! We are working on putting together content for a customer video series -- what types of "how-to" content would you like to see on Flexera Analytics? ... View more

Hi everyone! Thanks for attending this morning's session! A few questions: -how frequent would you like to see these sessions? -what other topics would you like to see? ... View more