About wernerb

wernerb · ‎Sep 16, 2019

hi, you can make sure that the batch service starts with the same service account, also check that the service account is properly set for all your queues.

wernerb · ‎Aug 29, 2019

Hi, Just a quick one, I experienced a similar issue, You can verify the data that is collected, try using the ESX Query tool you can find it here: https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Flexera-Labs-Additional-Inventory-Tools-for-FlexNet-Manager/ta-p/5377

wernerb · ‎Aug 27, 2019

Hi, According to my knowledge: The biggest changes will be if your app server/s name changes and your DB Server and or DB Names. If you configured your system with FQDN and it is not changing then everything should work once you moved. If the Name of the devices changes you will need to do a reconfigure 'updateconfig' on all your apps and beacons.

wernerb · ‎Aug 27, 2019

Hi, There are no missing serial numbers, and also no duplicate serial numbers. We don't have ILMT connected. I only see HOSTIDs that are the same, the records with the same HOSTID has the same ComplianceComputerID, ExternalID is unique

wernerb · ‎Aug 27, 2019

Hi Community, We have installed the HP-UX on devices. We collect inventory but they are not properly importing We can see the devices in the Imported table but not all of them are in Compliance table We have installed Flexera Agents on all of the HP-UX environment, which is running from HP Superdome. Agents that are reporting the same Host is seen as duplications for some reason and only on gets imported into compliance, I see that it gets the same ComplianceID, Any Idea what can be wrong?

wernerb · ‎Aug 23, 2019

you need to try and install the app with sudo or try to install via the command line: /usr/sbin/installer -dumplog -pkg "ManageSoftName.pkg" -target /

wernerb · ‎Aug 23, 2019

you can look for the below strings, you will see [ManageSoft\Common\DownloadSettings\Bootstrap Server 1] [ManageSoft\Common\UploadSettings\Bootstrap Server 1]

wernerb · ‎Aug 23, 2019

Hi, you can edit the config file, location: /var/opt/managesoft/ect/

wernerb · ‎Aug 19, 2019

hi yes i did check that, it is the exact same server beaconsrv.domain1.com

wernerb · ‎Aug 19, 2019

to re-phrase the challenge, we only have one beacon in the area not multiple. Beacon name: beaconsrv.domain1.com Device where the agent is installed on Name: device123@domain1.com Device where the agent is installed on Name what was tested: Website via Internet Explorer: http://beaconsrv.domain1.com/ManageSoftDL/test and was successful which means the connection is there and there are no DNS issues. but when the agent tries to connect we get 'Host Name lookup failed' which refers to DNS issues?

wernerb · ‎Aug 14, 2019

Thank you, but we only have one Beacon in this environment, the connection is there but the Flex agent software cannot connect to the beacon

wernerb · ‎Aug 05, 2019

Thank you for the reply, I have verified all the logs etc... I'm doing a manual policy download using the '-o downloadrooturl: http://beacon.name/managesoftdl' for the above, I have used both FQDN and IP both the same result This is on-prem 2019 R1 and the agent will only use port 80

wernerb · ‎Aug 02, 2019

Hi Community, This is maybe a dumb question… We have installed an agent on a Windows 7 device. Before we installed the agent, we tested that communication is up to the beacon. 1. We did a ping to the beacon worked 100% 2. We did and NSLOOKUP to IP and Name and FQDN all worked 100% 3. We also tested via web browser testing the ManageSoftDL and RL, Worked 100% We get an error when the agent is trying to connect to the beacon ‘Hostname lookup failed’ a. We have tested with IP and FQDN. NOTE: Both the device and the beacon is on the same domain. I did flush DNS on this device and tested the above again and no change, did anyone else have this issue before?

wernerb · ‎Jul 11, 2019

Hi Murry, Thank you for this, I was referring to the FNMSSnapShot DB. How I got to my question was, we have a client that created massive BI reports(as in 10 reports) that had 1mil + lines, and the DB grew tremendous. once we cleaned up these Reports by deleting them it took a about a week to reflect on the DB size. thanks

wernerb · ‎Jul 11, 2019

Good day all, We are looking for Documentation for the Snapshot DB, Settings that can be changed for data retention, how the DB works etc.

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