We recommend every customer user view the Getting Started series in our Learning Center and download the related Practice Guides. If you do not see these in the Learning Center, it means your community account needs to be associated with your organization's account. Simply email email@example.com and request to be added to your organization’s account. Include your company name and, if possible, your account number.
How can I tell if I have the correct access?
The easiest way to gauge your permission level is by what tiles you see.
General Access Learning Center View
General Access Learning Center view
Customer and Partner Learning Center View
As you can see in the yellow highlights, there is an increased number of courses, and a certification tile and practice guide tile.