Community Notices

Community Notices

Feedback requested: Search experience in community

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Happy Thursday! Thank you for being an active contributor to the Flexera Community. We would like to know what you think of the search function in the Community. Please tell us your thoughts in a comment below. Are you having any challenges? What has...
by Community Manager LaurenP Community Manager

Resolved: Unable to Open Support Cases

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Update: As of 2:00 P.M. CST on 6/14/2021, this issue has been resolved. You should now be able to access the case portal normally. We are currently experiencing issues with customers being unable to submit support cases using the case portal. Please...
by Community Manager AustinG Community Manager

Flexera Community Leadership Team Update

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Flexera Community has become an integral part of the Support experience, providing our users a single place to get information and find solutions to issues with Flexera products. Strong leadership is required to build on our current success, and I’m ...
by Flexera kmay Flexera

Upcoming Changes to Ideas

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With the recent launch of Flexera One, we will be making some changes to the way customers submit new Ideas via Flexera Ideas. The changes are minimal but reflect the correct categories that will assist us in ensuring your Ideas are being reviewed by...
by Flexera cball_2859 Flexera

Support Plan for Flexera Day March 5th, 2021

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At Flexera, we take our employees' well-being seriously. As a result of the current global situation, we have decided to provide a company-wide day off to allow our employees a long weekend to rest and rejuvenate. We will be closed for a short break ...
by Flexera kmay Flexera

[Resolved]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate y...
by Community Manager cvirata Community Manager

Update: Notification of new sub processor

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In order to continue to deliver the excellent service that you have grown to expect from Flexera, we will be engaging, Intercom, Inc. as a subprocessor. We anticipate that Intercom’s engagement will commence from June 26, 2020 (“Effective date”). A...
by KPBussey Flexera Alumni

Case Portal Update - March 2020

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Update 21 March at 10:36 am CST: The code updates are in production and pressure-tested Thank you for your patience! Hi, all– While we continue to strive to make improvements to how you, our customer, interacts with our solution offerings, we are awa...
by KPBussey Flexera Alumni