Community Notices

Update: Notification of new sub processor

In order to continue to deliver the excellent service that you have grown to expect from Flexera, we will be engaging, Intercom, Inc. as a subprocessor. We anticipate that Intercom’s engagement will commence from June 26, 2020 (“Effective date”). A...

KPBussey Community Manager May 28, 2020

Case Portal Update - March 2020

Update 21 March at 10:36 am CST: The code updates are in production and pressure-tested Thank you for your patience! Hi, all– While we continue to strive to make improvements to how you, our customer, interacts with our solution offerings, we are awa...

KPBussey Community Manager May 09, 2020

[COMPLETED] Flexera Community Scheduled Maintenance – May 8, 2020

8 May 2020: The maintenance work is now completed at 15:30. Flexera will be performing scheduled maintenance on the Case Portal to resolve the issue with the product version picklist on 8 May from 13:30 - 15:30 UTC. Though we do not expect there to...

KPBussey Community Manager May 07, 2020

[COMPLETED] Case Portal Maintenance: 8 April from 6:30 - 8:30 am PT (9:30 am – 11:15 am ET)

Flexera will be performing scheduled maintenance on the Open New Case functionality. This maintenance is being done to improve user experience in opening cases. This maintenance is expected to last two hours and you may experience downtown during thi...

KPBussey Community Manager Apr 08, 2020

[RESOLVED] Intermittent Case Portal Access

UPDATE 20:00 UTC: Flexera Community Case Portal access is fully restored. Flexera Software Community Case Portal access issues are still being resolved. We have received reports from customers that they are unable to access the case portal. Our team...

KPBussey Community Manager Apr 06, 2020