How to create a support ticket for Usage Intelligence (formerly Revulytics)

Yes

As part of the Revulytics acquisition by Revenera, the support ticket systems have been integrated and the submission process has changed. The Support Case Portal, now used to open support tickets for Usage Intelligence, is available only customers of Revenera. This means in order to open a new support ticket, you are required to be a register customer through the community.

Please follow the steps below to open a new support ticket:

1. Create a Revenera Community account

NOTE: If you are unsure how to register for the community as a Revenera customer, please review the steps in the Welcome to Usage Intelligence knowledge base article.

2. Once you are registered properly, you will be able to do the following:

a. Navigate to Get Support -> Open New Case in the Revenera Community's top navigation menu

NOTE: If you are a Revenera customer and have registered for the community, but cannot see the Open New Case option, please contact the Support team by phone to get access.

b. Select Revenera Community for the Community field

c. Select Usage Intelligence for the Product field and the appropriate Usage Intelligence component for the Version field

d. Provide information for the other required fields and click the Save button