Not receiving email with password reset link

[winvarma]

Hi ,

we are facing an issues and users on FNMS cloud portal are trying to set their password on FlexeraOne using forgot password but they are not receiving emails. Anyone faced similar issues and any resolution for this?

Tried the procedure many times giving a break of 10-20mins and there no Junk/blocked emails.

Regards,

[tjohnson1 · Accepted solution]

Is anyone able to login? If so, have that person go to Administration->Users and make sure the people not receiving the emails are associated to the org

[prashantsir11]

Yes , All Other team members are able to Login.

My office Email ID is - prashant.suryavanshi@tollgroup.com

Domain Name :_ Tollgroup.com

Thsi is becoming a frequest issue now. kindly look into this.