New ServiceNow Subscription Licensing Integrations that Support License Differentiation

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Flexera’s SaaS Management offers a license differentiation feature that allows you to narrow your SaaS license usage and spend to a specific license type and user. You can view, filter, and export the managed SaaS application’s license types in the SaaS Management Activity Tab and the Users Tab. The exported license type information can be used to negotiate or customize contracts to be rightsized for your organization.

New ServiceNow Integrations with SaaS Management

SaaS Management offers two new integrations to help manage your organization’s ServiceNow subscription licenses by subscription plan and user activity. These integrations are in addition to SaaS Management’s existing integrations with the ServiceNow fulfiller licensing model: ServiceNow and ServiceNow OAuth2.

• ServiceNow Subscription Licensing integrates with SaaS Management using the basic authentication method.
• ServiceNow OAuth2 Subscription Licensing integrates with SaaS Management using the more secure OAuth2 with password grant type authentication method.

The following sections describe the ServiceNow Subscription Licensing integrations in further detail.

• Required ServiceNow Permissions for Integrating with SaaS Management
• ServiceNow Subscription Types Displayed in SaaS Management
• Auto-Populated ServiceNow Subscription Licensing License Information
• Managing Available ServiceNow Subscription Licensing Licenses
• API Endpoints
• Application Task Tracking Chart

Required ServiceNow Permissions for Integrating with SaaS Management

The following table details the required ServiceNow user role for integrating with SaaS Management.

Table -1 • Minimum Permissions Required

ServiceNow Role	Description	SaaS Management Integration Tasks
admin, usage_admin	This role is required to: Retrieve the ServiceNow users and their activities Manage user licenses for the License Information task Register the Client Application (only for OAuth2 authentication) Generate the Client ID and Client Secret in ServiceNow (only for OAuth2 authentication). For details, refer to the Base System Roles section of the ServiceNow documentation.	Application Roster License Information

ServiceNow Subscription Types Displayed in SaaS Management

The following table lists the ServiceNow subscription types displayed in SaaS Management. The subscription types appear:

• In the Licenses column of the Users tab
• In the License Type column of the Activity tab.

Table -2 • ServiceNow Subscription Types Displayed in SaaS Management

ServiceNow Subscription Types Displayed in SaaS Management	Description
Per User	Your organization purchases a subscription for the number of fulfiller users for subscription applications and capabilities. Your instance can monitor and report usage by both subscribed users and users who are not subscribed.
Unrestricted User	Previously referred to as a Max User. Your organization purchases an anticipated maximum number of unrestricted-user licenses. Unrestricted user licenses have no restrictions on role assignment. Your ServiceNow instance auto-allocates active users from the sys_user table to the unrestricted-user licenses.
Capacity	Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources such as each CI that Discovery finds, or each password reset request.
Unlimited User	Your organization purchases a subscription for the number of fulfiller users for subscription applications and capabilities. Your instance can monitor and report usage by both subscribed users and users who are not subscribed.
PA-Indicator	Your organization purchases a subscription for an application family that uses Performance Analytics (PA) capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications. Note • Since there is no documentation found on PA-Indicator, Display, and Other subscriptions, Flexera pulls all the ServiceNow subscription types. For further subscription information, refer to the ServiceNow documentation section Types of subscriptions.

Auto-Populated ServiceNow Subscription Licensing License Information

The SaaS Management integrations with ServiceNow Subscription Licensing and ServiceNow OAuth2 Subscription Licensing offer a License Information integration task that automatically retrieves every 24 hours the name of the ServiceNow Subscription Licensing plan, subscription type, and total allowed number of licenses. This auto-populated ServiceNow Subscription Licensing license information provides a more complete view of your ServiceNow SaaS entitlements and component usage by displaying the assigned entitlements and user’s license activity (based on the user’s last login).

For more details, refer to the ServiceNow Subscription Licensing and ServiceNow OAuth2 Subscription Licensing integration instructions.

Managing Available ServiceNow Subscription Licensing Licenses

Once the License Information integration task for Auto-Populated ServiceNow Subscription Licensing License Information is enabled, you can add or remove the ServiceNow Subscription Licensing licenses you wish to manage within SaaS Management. For more details, refer to the ServiceNow Subscription Licensing and ServiceNow OAuth2 Subscription Licensing integration instructions.

API Endpoints

Application Roster

https://<<instance>>.service-now.com/api/now/stats/license_subscribed_users 

https://<<instance>>.service-now.com/api/now/table/license_subscribed_users

License Information

https://<<instance>>.service-now.com/api/now/table/license_details

Application Task Tracking Chart

The Application Task  Tracking chart includes the following integration features for ServiceNow Subscription Licensing and ServiceNow OAuth2 Subscription Licensing:

• Application Roster
• License Differentiation
• License Information

Additional Resources:

More information on new features and enhancements can be found in What's New in Flexera One.