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Error: The remote server returned an error: (429) ServiceThrottleThresholdExceeded.

Hi Forum, 

Recently I'm receiving O365 connector issue- Error: The remote server returned an error: (429) ServiceThrottleThresholdExceeded.However it is getting resolved when is re-execute the connection.

But the thing is, I seeing this issue every alternative day. Nothing specific is recorded on the logs.

And I found out that one of our customers account also had same issue.

Did anyone got permanent fix for it, Rather than workaround which is mentioned above.

Thanks in advance 🙂

Reshma B

(1) Solution

Hi @ReshmaB,

Looking at the error itself it appears that it's coming from Microsoft's end as discussed here:

https://docs.microsoft.com/en-us/graph/throttling

This may be due to a variety of reasons but it's not uncommon for this to occur if there are too many requests being made in a short period of time or requests being made during busy times on Microsoft's servers.

You may want to take a look when you have this connection scheduled and perhaps try adjusting the execution time to see if this addresses your issues? 

Cheers

Vas

View solution in original post

(2) Replies

Hi @ReshmaB,

Looking at the error itself it appears that it's coming from Microsoft's end as discussed here:

https://docs.microsoft.com/en-us/graph/throttling

This may be due to a variety of reasons but it's not uncommon for this to occur if there are too many requests being made in a short period of time or requests being made during busy times on Microsoft's servers.

You may want to take a look when you have this connection scheduled and perhaps try adjusting the execution time to see if this addresses your issues? 

Cheers

Vas

Thank you @Vmintzikos for solution. actually I also suspected the same and changed the schedule time.