We've started using Virtual Citrix desktops in Azure which is creating issues with duplicate inventory devices. Looks like this is happens every time a VM is restarted it keeps the same inventory device name but gets a different serial number and/or IP address. I understand that Flexera expect the serial numbers to match in order to merge records but thats not how these cloud environments are working and it adds another manual work-around into the mix.
I've done some digging in the community and help pages but have yet to find a solution to this. Originally I thought that adding the Azure connector would resolve this issue but it looks like it won't be able to tell that an instance has kept the same device name but changed serial number because as far as Azure is concerned the asset hasn't been terminated or closed.
The other potential solutions I found required on-prem to implement so are a non-starter.
Does anyone have a solution to this which works in Flexera One?
Thanks
Andy
