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By Level 3 Flexeran
Level 3 Flexeran

Quick Facts

  • App version: 5.1.1
  • Release date on ServiceNow store: 2023-03-29
  • Supported ServiceNow versions: Utah, Tokyo, San Diego, Rome


New Features and Updates

Flexera Integration app v5.1.1 introduces the following new features and updates:



Platform Support

Now supporting Utah release of ServiceNow

General Improvements

Improved logging and details related to fix scripts

Option to set the user for Flexera data imports

Read access to Flexera custom tables

Resolved Issues

See Resolved Issues in 5.1.1.


Now supporting Utah release of ServiceNow

The latest version of ServiceNow was just released and with version 5.1.1, the Flexera Integration App for ServiceNow supports the Utah release to ensure compatibility with the latest ServiceNow updates.


Improved logging and details related to fix scripts

In this version, logging improvements have been made to show the start, end, and errors related to fix scripts in the Application Logs.  This will help improve visibility and give you more insight into what’s occurring when these are ran.


Option to set the user for Flexera data imports

Now “Flexera Integration App for ServiceNow” administrators can optionally set the user for data imports.

Previously, records updated or created via the Flexera Integration App would use the default user as the user ID. Consequently, the Updated byCreated by, and Run as fields in the Flexera Integration App UI would display system as the user ID for those records. This is the default setting in ServiceNow, but it is not informative and could lead to confusion about what’s updating what and when. Now, you can customize the user ID to show a more meaningful user ID in the UI—for example Flexera Integration.

For instructions and a fix script that customize the user ID for data imports, see the following knowledge base article in the Flexera Community: Instructions to update the 'System' user to 'Integration' user for all the inserts/updates of records by the Flexera Scoped application".


Read access to Flexera custom tables

This version provides cross-scope read access to the following Flexera custom tables to help support business cases where that data is needed, such as for reporting or dashboarding.

  • x_fls_flexera_fnms_flexera_hardware_model
  • x_fls_flexera_fnms_flexera_software_model


Resolved Issues in 5.1.1

The following issues have been resolved in Flexera Integration app v5.1.1:


Fixed a potential issue that might cause records to be incorrectly created in the hardware category if a certain combination of properties was selected.

Fixed an issue that could cause imports to get stuck in the rare case where ServiceNow would skip updating the state of a record.


Quick Links:

Stay up to date with the latest developments in Flexera Integration by following our community blog. Let us know your thoughts and experiences with the new release in the comments section below.