Unable to load ARL,SKU library manually

[SRicky]

seeking your input in-reference to below error

Trying to update ARL  offline getting below error, please suggest 

2020-09-21 15:01:35,987 [.RecognitionImportTool] [ERROR] Unexpected error occured
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImportException: Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionExecuteException: Error occurred when running the command to execute the population script
'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract' using command 'C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\Recognition.exe -i "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" -g "(default)" -it "ARL"'.

Error code returned by command: 1
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ArlRecognitionImporter.Import(String groupName, DirectoryInfo ContentFolder)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] Error occurred when running the command to execute the population script
'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract' using command 'C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\Recognition.exe -i "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" -g "(default)" -it "ARL"'.

Error code returned by command: 1
2020-09-21 15:01:36,112 [.RecognitionImportTool] [ERROR] ARL/SKU/EOSL tasks (Import, Extract) have failed. Please check the ARL/SKU log files for the detailed error message.

[Kevin_Hou]

Hi @SRicky 

I will suggest firstly checking the logs inside C:\ProgramData\Flexera Software\Compliance\Logging\Content see if any more meaningful/detailed error recorded in the log file. 

[SRicky]

Thanks Kevin,

Able to resolve the issue, now Reconciliation job is not working

[Kevin_Hou]

Did you try to contact with your regional support for further assistence (It may not be a pleasant experience if you try to resolve all the issues  by yourselves or rely on forum if it's urgent. Usually reconcile failure is something we should look into in a high priority. ) When you open a support ticket, Try to provide with the import.log which is located from your  batch server eg: C:\ProgramData\Flexera Software\Compliance\Logging\ComplianceReader  and attach in the support ticket as first step

Cheers

[SRicky]

Thanks able to resolve the issue , some policy Terminating the service for the Batch Process, able to revoke and fill the service

[bdavey · Accepted solution]

Hello Sagar, 

I am having a similar issue, what was the process that terminated the service for your batch?

[SRicky]

Kill the  shadow  job from task manager then retrigger the  job