seeking your input in-reference to below error
Trying to update ARL offline getting below error, please suggest
2020-09-21 15:01:35,987 [.RecognitionImportTool] [ERROR] Unexpected error occured
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImportException: Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionExecuteException: Error occurred when running the command to execute the population script
'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract' using command 'C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\Recognition.exe -i "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" -g "(default)" -it "ARL"'.
Error code returned by command: 1
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ArlRecognitionImporter.Import(String groupName, DirectoryInfo ContentFolder)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract
2020-09-21 15:01:36,003 [.RecognitionImportTool] [ERROR] Error occurred when running the command to execute the population script
'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract' using command 'C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\Recognition.exe -i "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract" -g "(default)" -it "ARL"'.
Error code returned by command: 1
2020-09-21 15:01:36,112 [.RecognitionImportTool] [ERROR] ARL/SKU/EOSL tasks (Import, Extract) have failed. Please check the ARL/SKU log files for the detailed error message.
Sep 21, 2020
05:08 AM
- last edited on
May 18, 2021
08:45 PM
by
ChrisG
Hello Sagar,
I am having a similar issue, what was the process that terminated the service for your batch?
Mar 26, 2021 10:37 AM
Hi @SRicky
I will suggest firstly checking the logs inside C:\ProgramData\Flexera Software\Compliance\Logging\Content see if any more meaningful/detailed error recorded in the log file.
Sep 21, 2020 06:52 PM
Sep 24, 2020 02:20 AM
Did you try to contact with your regional support for further assistence (It may not be a pleasant experience if you try to resolve all the issues by yourselves or rely on forum if it's urgent. Usually reconcile failure is something we should look into in a high priority. ) When you open a support ticket, Try to provide with the import.log which is located from your batch server eg: C:\ProgramData\Flexera Software\Compliance\Logging\ComplianceReader and attach in the support ticket as first step
Cheers
Sep 24, 2020 02:34 AM
Sep 25, 2020 12:07 AM
Hello Sagar,
I am having a similar issue, what was the process that terminated the service for your batch?
Mar 26, 2021 10:37 AM
Kill the shadow job from task manager then retrigger the job
Mar 04, 2022 05:53 AM