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TLS version used not detected

Hi all,

I have one beacon  that is not detecting the TLS version 1.2 i have configured the registry reboot the server but still won't work, OS version is Windows Server 2019

2022-07-29 00:16:42,012 [Scheduler.ScheduledJob|download] [INFO ] Executing job: download
2022-07-29 00:16:42,012 [llers.BeaconController|download] [INFO ] Scheduled job triggered: sap-download.
2022-07-29 00:16:42,012 [load.PackageDownloader|download] [INFO ] .Net framework present: .NET Framework 4.7.2 or later
2022-07-29 00:17:52,918 [Services.PolicyService|policy] [INFO ] TLS version used:

I would appreciate some advices 

5 Replies
ChrisG
Community Manager Community Manager
Community Manager

I don't think I understand what problem you're trying to solve, but I believe the "[Services.PolicyService|policy] [INFO ] TLS version used:" line of logging indicates the TLS version (if any) that is detected as being in use when connecting to the server identified under the following registry key on the beacon:

HKLM\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Common\DownloadSettings\ReplicatorParent\

Enabling "DEBUG" level logging in the C:\ProgramData\Flexera Software\Compliance\Logging\BeaconEngine.config file may produce additional logging in the BeaconEngine.log file showing details of what happens the protocol detection is performed.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

I have enabled Debug level logging and  i found this error

2022-08-01 00:01:00,639 [uler.StandardScheduler|IPC] [DEBUG] Key job: discoexport
2022-08-01 00:01:00,639 [llers.BeaconController|IPC] [DEBUG] Getting UDI triggers
2022-08-01 00:01:00,639 [uler.StandardScheduler|IPC] [DEBUG] Exporting current schedule udi_execution to XML
2022-08-01 00:01:00,639 [uler.StandardScheduler|IPC] [DEBUG] Found 0 jobs
2022-08-01 00:01:00,639 [llers.BeaconController|IPC] [DEBUG] Looping through tasklist
2022-08-01 00:01:17,041 [tionProtocolIdentifier|download] [DEBUG] Error while identifying the protocol used for communication. The operation has timed out
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Flexera.SaaS.Transport.Core.CommunicationProtocolIdentifier.GetProtocol(Uri endPointUri, ICredentials credentials)
2022-08-01 00:01:17,041 [tionProtocolIdentifier|download] [DEBUG] Using the Suite URL to get the protocol used.

 

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It feels like there might be something in the network that is not allowing whatever communication is done at this point to try to determine the protocol version in use.

I believe this detection is for information only, and a failure to identify the version on its own won't cause a problem with other communications.

If you are encountering a failures elsewhere, I would start by focusing on the symptoms of those failures, not on the logging related to the protocol version. As @bmaudlin as noted, from inspecting various logs it appears to be common that the protocol version does not get reported in the logging.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

I just saw the following information published which might be related to what you're seeing here: Known Issue: Beacon UI may take a long time to open when the beacon's parent is accessed through a proxy, with BeaconEngine.log showing no TLS version detected and "Error while identifying the protocol used for communication. Unable to connect to the remote server" (IOJ-2161590).

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)
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bmaudlin
Level 9 Champion
Level 9 Champion

Hey @OvidiuManta,

I see a similar issue with our Flexera beacons some reflect the correct protocol and some show a blank as you have described, and have never really got to the bottom of why the logging shows this behaviour. 

However from an actual protocol we have had it confirmed it is actually enabled from the various security scans that are run.

It's a strange one!

Ben