Solaris OS Agent stuck on file scanning

[BogdSebastian]

Hello,

We have the following issue with an agent on a single device with Solaris 5.11 

In tracker.log it does not go over file scanning ( see attached). 

We are running Flexera 2022 R2. 

From my understanding i know it can take time to search through a big server, but this one never finishes, we left it to scan for more than 5 hours. 

We tried troubleshooting this one,  reinstalling the agent, restarting the server ( it had a high uptime). manually forcing the agent but with no luck.

Any idea to check this up further? 

Thank you.

[durgeshsingh]

Hi

Can you check below article.

https://community.flexera.com/t5/FlexNet-Manager-Forum/Ndtrack-stuck-in-File-tracking-exclude-step/td-p/269260

[BogdSebastian]

Hello, 

Sorry for the delay, unfortunately it does not help our situation .. 

[IronManMK10]

Hi
Have you tried to exclude directories from the scan?

[BogdSebastian]

Hello, 

We already have folders excluded from search under /var/ ; /data/ and /usr/ .
And as seen on the screenshot I am not able to find where it starts searching, because i would try to exclude the specified folder(s).  

[IronManMK10]

Can you run the "du -" on the server and check which directories are huge and exclude those. You can also try the below, although that is for HP but try it on Solaris.

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/quot-Could-not-obtain-semaphore-lock-quot-on-Unix-like-machines/ta-p/1239

regards

[BogdSebastian]

I sent the command to my colleague who works and has access to the solaris server. 

And for the semaphore-lock, it is not the case, it goes through with it. 

Just getting stuck on the scanning 

Thank you!