Solved: Re: Root element is missing error

rclark0 · ‎Dec 18, 2019

I just started getting an error that the Root Element is missing while loading the beacon service. Any ideas?

We are running 2018 R1 on Prem

Thank you

rclark0 · ‎Dec 19, 2019

ChrisG · ‎Dec 18, 2019

Can you elaborate on where you are seeing this error, and what other context surrounds it? If it appears in a log file, what details is there? If it is appearing in a UI somewhere, maybe post a screenshot.

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rclark0 · ‎Dec 19, 2019

rclark0 · ‎Dec 19, 2019

Issue seemed to be tied to a corrupted business adapter. Deleted the adapter and error went away.

SandeepKolhe · ‎May 07, 2020

I am getting same issue as shown is screen shot while opening beacon, I am using 2019 R1 version on-premise.

I have removed and re-install beacon again but same issue. Not sure what's the issue is.

Can someone please help me to fix the issue?

Best regards,

Sandeep

rclark0 · ‎May 07, 2020

Did you recently create a new business adapter or change one? If so, I would delete that and see if it fixes your issue. Mine was related to a bugged business adapter.

SandeepKolhe · ‎May 08, 2020

Yes I was created some business adapters, I moved the .xml files of Business Adapters to another folder which fixed my issue, the Beacon now has started.

Thanks a lot for your quick help!