raghuvaran_ram
Active participant

Missing Inventory device records from source FNMS agent

Hi All,

I face this issue more frequently, few devices with source from FNMS agent is reporting and then it's disappearing the following day or after a week. we do have a daily reconciliation and the inventory gathering will happen on a daily basis.

As per my understanding if a device with FNSM agent reported last week is powered off or not within the network for communication, then the compliance and inventory DB's should still hold the old inventory details and should display the same in UI until the next successful inventory gathering.

please suggest why this is happening and a solution.

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11 Replies
mfranz
Shining star

Re: Missing Inventory device records from source FNMS agent

Hi,

This is interesting. If agent inventories went missing, something must have removed them from the FNMSInventory DB. Are you sure there's no process triggering such removal?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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raghuvaran_ram
Active participant

Re: Missing Inventory device records from source FNMS agent

 

@mfranz 

Thanks for replying.

Yes, I have validated and do not see any such tasks scheduled.

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JeffVoss
Intrepid explorer

Re: Missing Inventory device records from source FNMS agent

Depending on your Infrastructure support and security rules, the devices may be getting removed from Active Directory. 

If device does not have inventory files coming in and you have integrated with Active Directory the computer will be removed from Inventory. 

 

Jeff

raghuvaran_ram
Active participant

Re: Missing Inventory device records from source FNMS agent

Can you please assist me in checking the logs, upon validating which log I can confirm this issue?
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