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Start by downloading and looking at the full import log - it will contain more context and detail about exactly where the error is originating, which may give more insight into what can be done about it.
‎Oct 12, 2019 09:36 PM
Hi Chris,
I have checked the import log & below is the error which we are receiving. I have also attached the import log.
Failed to execute Reader 'Get Users from Office 365' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\microsoft office 365\User.xml, at step line 1
Error: Object reference not set to an instance
Please suggest how to fix this issue?
‎Oct 14, 2019 06:13 AM
Hi,
Seeing that is was working and now it is failing that the 1st xml, are there any other imports running at the same time?
‎Oct 15, 2019 06:47 AM
There is only O365 integration running on that time. Other integration have different time.
‎Oct 17, 2019 12:51 AM
you will have to verify if there is anything working(in-Progress) on your compliance, this issue I also experienced and had to stop all in-progress tasks that are working on my Compliance DB
‎Oct 18, 2019 01:53 AM