Flexera Contract Keeps Changing from Active to Archived

[shill2]

Our Contract for Flexera End User License Agreement and Flexera Master Software License and Services Agreement it keeps changing from Active to Archived.   I am not sure how to change it back to Active any assistance would be greatly appreciated.

Affect: We have opened licenses for Flexera but it states the contract is expired. 

I checked and there is no expiry date on the contract but I figured because we had a license that did expire somehow it has linked to the contract win FNMS Procuement-> Contracts -> All Contracts

[ChrisG]

I can't immediately think of any automation built in to FlexNet Manager Suite which would change the status like this, but I may be missing something. Could you have a business adapter which is updating contract status?

One thing to look at may be the history on the contract record. I expect the history will show the time and account used to change the status, which may give some hint about what is trigger the change.

[dennis_reinhardt · Accepted solution]

Hi @shill2 

Is it possible that you have accidentally deleted the assigned vendor from the "Vendors" section? If so, and the following option is activated, this could be a reason.

https://docs.flexera.com/FlexNetManagerSuite2019R2/EN/WebHelp/index.html#topics/System_Settings-Contracts_Tab.html

The Contracts tab on the System Settings page enables you to specify global settings for contracts. The page has the following setting:
Archive contracts when a vendor is deleted

This setting enables FlexNet Manager Suite to archive all the related contracts when a vendor is deleted. FlexNet Manager Suite changes the status of all such contracts to Archived.

Best, Dennis

[shill2]

I am not sure but I will review. Thank you for the response.