We are receiving the following message when trying to access Analytics...
"Connection to FlexNet Manager Platform failed. Please make sure the FNMP admin server is up and running at http://xxxxxxxxxxx, and that the BusinessReportingAuthenticationService web service is correctly configured. Click on Sign in to login again."
This recently stopped working as we were able to access Analytics before.
On-premise solution.
‎May 16, 2019 12:11 PM - edited ‎May 16, 2019 01:38 PM
Thanks Steven. I submitted a case and received the following article...
https://community.flexera.com/t5/FlexNet-Manager-knowledge-base/Troubleshoot-Cognos/ta-p/2251
Issue 4 in the article resolved the problem I was encountering. I had to set the service account for the user identity in IIS > BusinessReportingAuthentication web service > Authentication > Anonymous Authentication.
‎May 17, 2019 10:47 AM
‎May 16, 2019 01:31 PM
Hi Larry,
Thanks for the response. This is an on-premise solution. I have tried clearing the cache and restarting the browser, but no luck.
Thanks,
Mark
‎May 16, 2019 01:37 PM
Hi Mark,
On the Flexera Analytics server, is the service IBM Cognos in a 'Running' status?
‎May 16, 2019 01:59 PM
Hi Kyle,
Yes, the IBM Cognos service is running.
Thanks,
Mark
‎May 16, 2019 02:30 PM
‎May 16, 2019 03:49 PM
Check the Flexnet.properties file from the folder - <C:\Program Files\ibm\cognos\analytics1\configuration> .
it should be http://flexnet server.
‎May 16, 2019 04:54 PM
Thanks Steven. I submitted a case and received the following article...
https://community.flexera.com/t5/FlexNet-Manager-knowledge-base/Troubleshoot-Cognos/ta-p/2251
Issue 4 in the article resolved the problem I was encountering. I had to set the service account for the user identity in IIS > BusinessReportingAuthentication web service > Authentication > Anonymous Authentication.
‎May 17, 2019 10:47 AM