bruce, Just checking in to see if you were still experiencing the issue or has it been resolved? If resolved, could you please share the resolution? Thanks, Larry ... View more

Vishnu, Curious if you have looked at the logs for the import. See if the logs may point you in the direction needed. Perhaps it is rejected these records due to the settings that need to be adjusted (like user blacklist).  Hope that helps! -Larry ... View more

That does not give you much to go on except to give to Support. Curious if you tried clearing your browser cache? I am able to get to Data Inputs page from IE, Chrome and FireFox. I would assume that both of us are using the NA instance of the FNMS cloud. That tells me that it is your instance specifically, or something local to your machine. You try from another machine? Wish I was able to assist more! -Larry ... View more

Bruce, I checked and I am not having the same issue. What is the error message? Thanks, Larry ... View more

Do you have a way to export the CI table from ServiceNow? Are you using the FNMS adapter for ServiceNow for importing your assets? Is this a 1 time load or do you want to consistently connect the 2 systems for updating the Inventory? What feeds ServiceNow the inventory? ServiceNow Discovery? -Larry ... View more

Bob Hunter wrote: Version 9.23 - not sure how to get the version of ndtrack, doesn't seem to be versioned, but has a timestamp of 11 -June -2014 03:49:23 Go to your P & L page to download the release notes for your version. https://flexerasoftware.flexnetoperations.com In the release notes there is a section for pre-reqs for manage3d devices. For 2014 R3 The oldest Windows Server OS supported is Win2K3. Oldest OS is Vista & XP Pro Since the version you are on is older, there might be older OS versions supported. The reslease notes would hav them though. ... View more

What version of the platform are you running and what version of the agent? ... View more

If this is still needed: ... View more