I am trying to get FNMS working in my organisation and starting with some "simple" license types.
I notice that in a few attempts, the consumed entitlements are much less than I believe they should be.
In one example, for a user-based license, only 124 entitlements are consumed, although there are 600+ installations across 375 users. I am not sure what is causing so many users to be left out?
Thanks if anyone has advice in this regard.
Sep 30, 2020 02:58 AM
@mwiebe - When you say that you have 600+ installations, is that for a single application, or is this for a product across multiple versions of that product (multiple applications).
On your software license, do you have downgrade/upgrade rights enabled so that all of the installations across the different versions of the product are included in the license consumption calculation?
Sep 30, 2020 06:44 AM
The 600+ installs are for a single version of an application. I do have the downgrade rights enabled. There is also a previous version deployed on 95 clients.
I also enabled second use rights, which seems to be working properly. I can see that some users have 2 clients, but only one license consumed. Most likely there is some parameter in the use rights which is causing my issue, although they were set using the SKU information.
Sep 30, 2020 08:46 AM
If you go into the details of the Application and then go to the Licenses tab, do you see that this application is linked to more than 1 license? If yes, that is why your license consumption of the User license is low, because some of the installs are being consumed by the other license.
Sep 30, 2020 02:45 PM
Only the license that I created is listed under the application.
What is the mechanism for counting consumed user based licenses? My guess was that it calculates based on looking at the devices where the application is installed, and then taking the user name owning the device based on the inventory., but this does not seem to be the case.
Oct 01, 2020 02:03 AM
@mwiebe - Your synopsis is absolutely correct. Without getting on a web session with you, I cannot off the top of my head think of any other reasons why you do not see correct consumption. You may want to open a Support Ticket.
Where do you see the count of 600+ installations of that application? Do you see this on the Installed Applications view?
Open up the Application details and then go to the Details page. If the column is not there, go into Column Chooser and add the Calculated User and Assigned User fields. Do you see a user associated with most of your computers?
Oct 01, 2020 07:13 AM
@mwiebe a few troubleshooting tips
Just a few thoughts.
Oct 01, 2020 07:17 AM
The license was set up with a recognised SKU. I see the installs when I'm in the Applications tab of the license, so it is not an issue of not finding the installs, it's that the installs are for some reason not being counted as consumed.
I will look to open a support ticket. I have issues with consumption on other license types I have been testing as well.
Oct 01, 2020 08:40 AM