Cognos installation getting error at final stage

[sreeramyenuga]

Hi,

PFA, While installing the Cognos on final stage getting below error. IBM Cognos service also not able to start. 

Please help on this.

Invoke-CognosConfigTool : Exception calling "Invoke" with "2" argument(s): "Cognos configuration failed (error code 2). Check the cogconfig.*.log and cogconfig_response.csv files found in
E:\Program Files\ibm\cognos\analytics\logs for more information."
At C:\temp\FNMS 2022R1\Support\modules\ConfigureCognos.psm1:160 char:2
+ Invoke-CognosConfigTool $CognosInstallDir -ErrorHandler ${functio ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Invoke-CognosConfigTool], MethodInvocationException
+ FullyQualifiedErrorId : RuntimeException,Invoke-CognosConfigTool

Thanks,

Sreerama Yenuga

[kclausen]

@sreeramyenuga - As stated in the error message, you will find additional information in the native Cognos log files found in E:\Program Files\ibm\cognos\analytics\logs:
  cogconfig.*.log
  cogconfig_response.csv

[sreeramyenuga]

Hi @ kclausen,

I tried to start the IBM Cognos service manually but didn't start. PFA, Sharing the logs any idea from your side.

Thanks,

Sreerama Yenuga

[ChrisG]

It looks like these files don't give much detail about a specific cause of why Cognos can't start. However the following line in the cogconfig_20220915_122819.log file looks suspicious:

{} = {} platformserver.host http://Hostname

I think this suggests you are configuring Cognos with the URL "http://Hostname" for connecting to your FlexNet Manager Suite server. Is "Hostname" really the name of that server? That would be an unusual name to use on a network.

I'd suggest looking around for other log files that Cognos has created to see if they give you any insight.

[sreeramyenuga]

@ChrisG 

i removed the FQDN NAME just append the "host name" in the log.

PFA, attached cognosserver log showing errors.

Thanks,

Sreerama Yenuga

[lajanakiram]

Hi @sreeramyenuga , 

This occurs if the SQL Server is configured only to use TLS 1.2? If only TLS 1.2 is enabled then follow the below article.

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Analytics-Cognos-connection-to-SQL-server-fails-when-server-is/ta-p/113351

[sreeramyenuga]

Hi @ lajanakiram,

As followed by given URL but no luck. Unable to start the IBM Cognos Service.

Thanks,

Sreerama Yenuga.

[lajanakiram]

Hi @sreeramyenuga , 

What is the error? Also share the log files.

[sreeramyenuga]

Hi @ lajanakiram,

PFA, Please let me know if anything required.

Thanks,

Sreerama Yenuga.

[lajanakiram]

Hi @sreeramyenuga , 

ERROR, "[Start Service]", "CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'."

Can you please try the below step of updating the password in Services.msc and try starting the cognos service via CogConfig.bat executable from configuration folder.

https://www.ibm.com/support/pages/cfg-err-0103-unable-start-cognos-service

[sreeramyenuga]

Dear @  lajanakiram,

We did this but still facing same issue. Might be port issue we are suspected.

Thanks,

Sreerama Yenuga.