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Download failure

Hello.  We have FNMS 2019 R2 on-premises.

Recently we observe that many machines are not able to download policy files. We have uninstall FNMS agent in one machine then delete managesoft folder and install agent again but while downloading machine policy file it gives error.

Download failure: Error 0xE0500013: Timeout on connection

When copy Download URL from installation log file and paste it in browser then browser does not show any result also file is not downloaded and it is showing waiting.

(1) Reply
By Technical Writer
Technical Writer

This usually indicates a network connection issue between the agent and the beacon. The timeout means that the agent device is not receiving a response from the beacon (either success or failure) and is usually being dropped somewhere in the network path before reaching the beacon.