We were able to work on a couple of devices today and Test-NetConnection works but same An existing connection was 'forcibly closed by the remote host'  error when we tried  C:\Program Files (x86)\ManageSoft\Policy Client\mgspolicy.exe -t machine -o UILevel=Auto   As mentioned most devices report in fine but some do not and based on some initial testing we are thinking the difference is that device reports in fine when user is working remotely from home and same device fails when user is back working in the office on the corporate network.  We have just one beacon but heard that maybe security differences when in office versus working from home. Still validating but if correct next step is to work with network/security team on a possible reason and options to resolve.  Has anyone experienced something similar given the large number of working from home users during COVID? ... View more

[12/1/2021 11:22:19 AM (G, 0)] {5076} Download failure: An existing connection was forcibly closed by the remote host. [12/1/2021 11:22:19 AM (N, 0)] {5076} Download FAILED for “https://beaconname/ManageSoftDL/Policies/Merged/otc.local_domain/Machine/taxl166hl63.npl?machinename=taxl166hl63&ipaddress=0.0.0.0,0.0.0.0,10.166.60.97,172.18.3.21,0.0.0.0” [12/1/2021 11:22:19 AM (N, 0)] {5076} Downloading “https://beacon-name/ManageSoftDL/Policies/Merged/otc.local_domain/Machine/taxl166hl63.npl?machinename=taxl166hl63&ipaddress=0.0.0.0,0.0.0.0,10.166.60.97,172.18.3.21,0.0.0.0” to “C:\windows\TEMP\NDL29564.npl” [12/1/2021 11:22:19 AM (G, 0)] {5076} Download failure: An existing connection was forcibly closed by the remote host. [12/1/2021 11:22:19 AM (U, 0)] {5076} ERROR: Error (s107m858) [12/1/2021 11:22:19 AM (U, 0)] {5076} ---------------- [12/1/2021 11:22:19 AM (U, 0)] {5076} The following network error occurred while retrieving the application: An existing connection was forcibly closed by the remote host. Contact your network administrator for assistance. ... View more

Attached. ... View more

Just Windows 10 devices, as mentioned most work fine and others we get the error.  We are testing against two Windows 10 laptops, one that works and one that does not - both laptops should have the same security settings as its set through group policy and confirmed that TLS 1.1 and 1.2 enabled. ... View more

We have confirmed that TLS 1.1/1.2 at the client is enabled on the Windows 10 device that reports in ok and the device that does not report in. Checking on the TLS version enabled on the beacon. ... View more

We are seeing this error with Windows 10 devices.  Most are reporting in fine with no errors but some have the error in the installation.log: 12/1/2021 11:22:19 AM (G, 0)] {5076} Download failure: An existing connection was forcibly closed by the remote host. [12/1/2021 11:22:19 AM (U, 0)] {5076} ERROR: Error (s107m858)   We are thinking maybe related to TLS protocol but do not see a difference in TLS configuration b/w windows 10 that works and one that does not. Any idea on how to troubleshoot to eliminate this error?  Can we make an update on the beacon server to not close the connection?  You mentioned switching TLS off on the inventory beacon (we only have one in this environment) but not sure how to do this in order to test if resolves our issue. Thanks Craig ... View more

I heard the following back from Flexera, we are validating running KVM and if yes will next test.   “Assuming Nutanix is using KVM libvirt on the VM host https://next.nutanix.com/how-it-works-22/nutanix-acropolis-hypervisor-a-k-a-ahv-38786   To have KVM host and VM relationship automatically in place, Flexera inventory agent need to be installed on the Linux KVM host and VM’s running on the host.   Customer can quickly validate if host is running supported KVM libvirt library by running The Flexera standalone inventory agent on the host or (ndtrack.sh/ndtrack.ini) (available on the beacon server C:\Program Files (x86)\Flexera Software\Inventory Beacon\RemoteExecution\Public\Inventory) and by checking the generated ndi to see if customer can see VM’s machine instances within the host ndi if yes it mean Flexera ITAM will automatically defect host and it VM without any custom adapter. OR virsh list --all (KVM tool should be available on the KVM host if using libvirt)” ... View more

The issue with nutanix devices reporting incorrectly as computer and not VM was resolved late last month with a upgrade of our cloud instance so we are good there. I don't believe an enhancement was included to enable an introspection of the Nutanix environment to import hosts and guest relationships like we can with vCenter.  My understanding is that this will therefore require us to develop a process of exporting this information out of Nutantix and creating business adapters to import.  if anyone has completed this process and can share the steps that would be great.   ... View more

Below is the extract.  Note that we ran a test yesterday and installed the agent on a Linux server with no errors (reported in as expected).  So works with Linux but not windows from this other domain.  Windows servers in same domain report in fine.   Thanks   [7/6/2021 11:53:11 AM (N, 0)] {2528} Error 0x80092013: The revocation function was unable to check revocation because the revocation server was offline. [7/6/2021 11:53:11 AM (N, 0)] {2528} Error 0xE050044D: Failed to create remote directory /ManageSoftRL [7/6/2021 11:53:11 AM (N, 0)] {2528} Error 0xE0690099: Specified remote directory is invalid, or could not be created [7/6/2021 11:53:11 AM (G, 0)] {2528} ERROR: Remote directory is invalid [7/6/2021 11:53:11 AM (G, 0)] {2528} Upload failed due to a server side issue.  This server may be retried during this upload session. [7/6/2021 11:53:11 AM (G, 0)] {2528} WARNING: FlexNet Manager Platform has failed to upload a file to all configured upload servers; aborting attempt to upload these file(s) [7/6/2021 11:53:11 AM (G, 0)] {2528} Uploading finished [7/6/2021 11:53:11 AM (G, 0)] {2528} ************************************************************ [7/6/2021 11:53:11 AM (G, 0)] {2528} Unable to upload inventory file(s) [7/6/2021 11:53:11 AM (U, 0)] {2528} ERROR: Error (s189m263) [7/6/2021 11:53:11 AM (U, 0)] {2528} ---------------- [7/6/2021 11:53:11 AM (U, 0)] {2528} FlexNet Manager Platform could not upload the inventory.   [7/6/2021 11:53:11 AM (G, 0)] {2528} Program exited with code -524484345 [7/6/2021 11:53:11 AM (G, 0)] {2528} ************************************************************     ... View more