Accounts: Enable/Disable and Consequences

[dmathias]

Hi - as part of our security review, I disabled an account within the "Accounts" section as I did not recognize the user.  The following day, the user reached out and verified they did want to continue to have access.  Upon re-enabling the account the user has noticed their saved reports appear to be missing.

I don't see this behavior documented in /Suite/Help/webhelp/index.html#topics/Accounts-Account_Properties.html, but I have a vague recollection that this may be expected behavior.

Can anyone clarify or elaborate consequences for disable/re-enable?

Thanks,

David

NTT DATA Services

[ChrisG · Accepted solution]

I'm not aware of an account disabled/reenabled operation causing saved reports to disappear, but that doesn't mean it isn't a consequence. i.e. It may be my understanding that is limited, not that your observation connecting the two things is wrong.

I can't think of any other consequences of doing a disable/reenable. I'd generally expect it to be a fairly innocuous operation.

[dmathias]

@ChrisG - thanks for the response.  In this case, the user in question failed to connect to VPN to access Flexera when his account was restored.  We got him sorted out and he discovered his reports were still available.  Thanks.