ARL/SKU - Update failing - Access to the path 'ARLCreateTables.sql' is denied

[sushantnarula94]

Hi All,

ARL/SKU auto update is not happening and when i tried kicking off the manula update by running "MgsImportRecognition.exe" through powershell, i am getting below error :

========================================
[2020-07-08 14:24:46,743] [INFO ] ARL tasks (All) have begun...
[2020-07-08 14:24:46,759] [INFO ] Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
[2020-07-08 14:24:46,774] [WARN ] RecognitionAfter82.cab download attempt 1 of 5 failed with System.Net.WebException: An exception occurred during a WebClient request.
[2020-07-08 14:24:46,774] [INFO ] Waiting 10 seconds before trying again
[2020-07-08 14:24:56,788] [WARN ] RecognitionAfter82.cab download attempt 2 of 5 failed with System.Net.WebException: An exception occurred during a WebClient request.
[2020-07-08 14:24:56,788] [INFO ] Waiting 20 seconds before trying again
[2020-07-08 14:25:16,804] [WARN ] RecognitionAfter82.cab download attempt 3 of 5 failed with System.Net.WebException: An exception occurred during a WebClient request.
[2020-07-08 14:25:16,804] [INFO ] Waiting 40 seconds before trying again
[2020-07-08 14:25:56,807] [WARN ] RecognitionAfter82.cab download attempt 4 of 5 failed with System.Net.WebException: An exception occurred during a WebClient request.
[2020-07-08 14:25:56,807] [INFO ] Waiting 80 seconds before trying again
[2020-07-08 14:27:16,822] [WARN ] RecognitionAfter82.cab download attempt 5 of 5 failed with System.Net.WebException: An exception occurred during a WebClient request.
[2020-07-08 14:27:16,822] [INFO ] Cleaning folder "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL"
[2020-07-08 14:27:16,822] [INFO ] Deleting directory "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract"
[2020-07-08 14:27:16,822] [ERROR] Unexpected error occured
[2020-07-08 14:27:16,837] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentCleanupException: Could not clean ARL/SKU/EOSL folders ---> System.UnauthorizedAccessException: Access to the path 'ARLCreateTables.sql' is denied.
   at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
   at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
   at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.CleanFolder(DirectoryInfo directoryInfo)
   at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
   --- End of inner exception stack trace ---
   at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
   at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
[2020-07-08 14:27:16,837] [ERROR] Could not clean ARL/SKU/EOSL folders
[2020-07-08 14:27:16,837] [ERROR] Access to the path 'ARLCreateTables.sql' is denied.
[2020-07-08 14:27:16,962] [ERROR] ARL/SKU/EOSL tasks (All) have failed. Please check the ARL/SKU log files for the detailed error message.
===========================
 
can some one suggest any fix.
It was Last successfully update: on 2nd of July and version is at : 2520

Thanks,
Sushant

[ChrisG]

I wonder if the account you are using to run MgsImportRecognition.exe does not have appropriate access rights to files under the C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content directory. Typically this process would be run using the FlexNet Manager Suitei service account, which should have local administrator rights on the batch server.