Hell All,
Facing issue with the ARL/SKU/PURL Update.
Below is the error.
[.RecognitionImportTool] [ERROR] Could not extract C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU
[.RecognitionImportTool] [ERROR] Failed to verify the digital signature of the file 'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\5a2b2db0da6a425cbf50e2ee16e33591-PURL-Microsoft.cab'.
Is there any other apart from Manual import?
‎Nov 11, 2020 12:19 AM
Some common causes of an error like this are:
Also take a look at the following thread for some more troubleshooting tips and ideas: mgsImportRecognition Failing/System Health Dashboard Not Updating
‎Nov 11, 2020 12:52 AM
[Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/242e30e1a7ac46698aea0132652d88a8-PURL-Adobe.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\242e30e1a7ac46698aea0132652d88a8-PURL-Adobe.cab
[Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/1908c0c354234a0ba2b35043e40ecb85-PURL-Microsoft.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\1908c0c354234a0ba2b35043e40ecb85-PURL-Microsoft.cab
[Console.ImportPURL ] [INFO ] 242e30e1a7ac46698aea0132652d88a8-PURL-Adobe.cab download completed in 11m 27s
[Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/a8ffca8a721a4fa282e0f1b8b425bb2a-PURL-IBM.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\a8ffca8a721a4fa282e0f1b8b425bb2a-PURL-IBM.cab
[Console.ImportPURL ] [INFO ] a8ffca8a721a4fa282e0f1b8b425bb2a-PURL-IBM.cab download completed in 30m 31s
[Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/e5c25d258f4c4c9089081434ae6266a2-PURL-Oracle.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\e5c25d258f4c4c9089081434ae6266a2-PURL-Oracle.cab
[Console.ImportPURL ] [INFO ] 1908c0c354234a0ba2b35043e40ecb85-PURL-Microsoft.cab download completed in 42m 8s
[Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/5d3a4077f83541b9ba0ac05564d69363-PURL-VMware.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\5d3a4077f83541b9ba0ac05564d69363-PURL-VMware.cab
[Console.ImportPURL ] [INFO ] e5c25d258f4c4c9089081434ae6266a2-PURL-Oracle.cab download completed in 9m 51s
[Console.ImportPURL ] [INFO ] 5d3a4077f83541b9ba0ac05564d69363-PURL-VMware.cab download completed in 23m 3s
‎Nov 12, 2020 04:14 AM
@ChrisG Will you please have look on the reply.
‎Nov 18, 2020 07:00 AM
@AjaykumarPatil - What is the file size of your downloaded PURL.cab file? It should be close to 908,794 KB.
If your downloaded file is smaller, it means that the file is not getting downloaded correctly through your internal network and firewalls.
‎Nov 18, 2020 07:51 AM
PURL.cab size is 908,794 KB
‎Nov 18, 2020 08:25 AM
I have tried to run "Recognition data import" task manually before 2 hours of reconciliation time so it was successful.
The same way tried to run "Recognition data import" task after reconciliation time it also working.
I doubt there is some issue happing if ARL update time and reconciliation time are conflicting.
We can make sure that ARL update time must be before 2 hours of reconciliation time or after completion of reconciliation time.
‎Nov 30, 2020 06:36 AM
I am having a similar issue, how did you resolve this on your end?
‎Mar 26, 2021 09:04 AM
@bdavey There might be different issues.
1. Certificate could be missing. Please follow the steps to add a certificate it resolves the issue.
Digital Signature upgrade for loading Content libraries - Community (flexera.com)
2. Check if the ARL Purl files are getting downloaded completely, sometimes it won't completely downloaded due to ti a network issue. Please check that.
Thanks.
‎Mar 26, 2021 09:10 AM
I already attempted the cert fix and it did not appear to work. I opened a case and will see what could be the cause. Thank you for responding.
‎Mar 26, 2021 10:21 AM
Hi,
I am seeing the same at a customer's 2 environments. File sizes look ok at first glance, but comparing them to another system reveals that 2 have not been downloaded completely. 6 of 8 cab files can be opended, 2 cannot. Of course, these two break the whole import process. Certifcates are ok, I checked the serial numbers and hashes. Interestingly, the ARL Import in the System Task view does not seem to report an error.
I also checked the importPURL.log and found the download speeds to be terrible, for example Adobe PURL with ~55MB took > 42 minutes. Could be kind of a timeout issue, but then again the PURL.cab with nearly 1GB works just fine.
My comparisson system shows similar download times, so this might be limited by the file server. Can someone confirm this? By the way, these are all systems in Europe.
Best regards,
Markward
‎Apr 07, 2021 03:59 AM
Hi Mfranz,
I do not have any issues with download times, last night it completed very quickly. Validated it with several customers and all are the same. In the past I had long wait ARL Download periods for some customers but after a week it solved itself.
2021-04-06 23:09:23,751 [Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/1bc74e17b6e4452cb2df97b20b3537-PURL-Microsoft.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\1bc74e17b6e442cb2d2f97b20b353e-PURL-Microsoft.cab
2021-04-06 23:09:23,751 [Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/dab51081fa154cc2971b834909b3d0-PURL-Adobe.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\dab51081fa154c29791b834909b3d0-PURL-Adobe.cab
2021-04-06 23:10:28,826 [Console.ImportPURL ] [INFO ] dab51081fa154cc29791b834909b3d0-PURL-Adobe.cab download completed in 1m 5s
2021-04-06 23:10:28,826 [Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/4ac872e3c3bd486982e72195f46c74-PURL-IBM.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\4ac872e3c3bd869822e72195f46c744-PURL-IBM.cab
2021-04-06 23:12:16,457 [Console.ImportPURL ] [INFO ] 4ac800e3c3bd4869822e72195f46c744-PURL-IBM.cab download completed in 1m 47s
2021-04-06 23:12:16,457 [Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/9f0ab47768d4b9398e4314a526db9a-PURL-Oracle.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\9f0ab507768d49398ec4314a526b9a-PURL-Oracle.cab
2021-04-06 23:13:04,865 [Console.ImportPURL ] [INFO ] 1bc74e15b6e452cb2d2f97b20b3537e-PURL-Microsoft.cab download completed in 3m 41s
2021-04-06 23:13:04,865 [Console.ImportPURL ] [INFO ] Downloading https://update.managesoft.com:443/ProductUseRights/ECM_v14.00/93ff343893e43cfb814c9ec10762ba2-PURL-VMware.cab to C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\93ff2838931e4cfb814c9ec10762ba2-PURL-VMware.cab
2021-04-06 23:13:20,914 [Console.ImportPURL ] [INFO ] 9f0ab213768d4b9398ec4314a526db9a-PURL-Oracle.cab download completed in 1m 4s
2021-04-06 23:13:44,658 [Console.ImportPURL ] [INFO ] 93ff2834531e43cfb814c9ec10762ba2-PURL-VMware.cab download completed in 39s 783ms
Stefan
‎Apr 07, 2021 08:30 AM
Hi Stefan,
I did a double check on my local test environment and download times were about what you posted. So the issue seems related to our corporate network configuration, same for the customer.
Best regards,
Markward
‎Apr 08, 2021 01:34 AM