New ServiceNow Scoped App v5.0.6 is now Available in ServiceNow Store

[ubhatt]

We're happy to announce that the latest version of ServiceNow Scoped App integration (v5.0.6) has passed certification and is now available in the ServiceNow Store.

Quick facts

• App version: 5.0.6
• Release date on ServiceNow store: September 30, 2021
• Supported ServiceNow version: Rome (Quebec and Paris)

What is new?

IT Visibility and Data Platform Integration

• Added hardware and software lifecycle data in ServiceNow native tables. This enables customers to leverage service life data in their ServiceNow use cases.
• Improved integration process reliability with additional system readiness check at the start of each job.
• Resolved an issue with the is_deleted labeling logic.
• Improved manual job cancel logic for stuck tasks.

FlexNet Manager Suite integration

• Updated decodeFile method in FNMSFileExport to make is compatible with Quebec.

Quick Links:

• ServiceNow app download (or search using the keyword "Flexera" which will return the "Flexera Integration" app).

[stephenlagan]

Hi there, 

I would like to know if there is any documentation available for the exchange of information from Flexera/ServiceNow, both from the Data Platform and FNMS in relation to APIs and the API ?

i.e. - wh

[stephenlagan]

Hi there, 

I would like to know if there is any documentation available for the exchange of information from Flexera/ServiceNow, both from the Data Platform and FNMS in relation to APIs and the API Specifications?

I can see the various scripted REST API's in ServiceNow that get created as part of the app installation, but I cant seem to find any data flow documentation, or API specfications, such as sample payloads, expected headers, etc. 

Does this exist?

Thanks, 

- Stephen

[ubhatt]

Hello

Find the data model documentation here Data Model (flexera.com)

[stephenlagan]

Hi Ubhatt, 

Thanks, but this documentation does not go into any detail about the methods of data exchange between Flexera and ServiceNow, only that there is a scheduled job that runs. 

If you look at the Flexera Integration scripted rest service there are 17 endpoints:

https://[your_instance_here].service-now.com/nav_to.do?uri=sys_ws_definition.do?sys_id=155cee970fbe5200b49e47bce1050e10

name	http_method	active	relative_path	operation_uri	web_service_definition	web_service_version
Can-Import	GET	TRUE	/can_import	/api/x_fls_flexera_fnms/v1/integration/can_import	Flexera Integration	v1
Version	GET	TRUE	/version	/api/x_fls_flexera_fnms/v1/integration/version	Flexera Integration	v1
Last-Successful-Import	GET	TRUE	/last_successful_import	/api/x_fls_flexera_fnms/v1/integration/last_successful_import	Flexera Integration	v1
Cancel-Import-Status	GET	TRUE	/cancel_import_status	/api/x_fls_flexera_fnms/v1/integration/cancel_import_status	Flexera Integration	v1
Import-Status	GET	TRUE	/import_status	/api/x_fls_flexera_fnms/v1/integration/import_status	Flexera Integration	v1
Is-SAM-Plugin-Enabled	GET	TRUE	/is_sam_plugin_enabled	/api/x_fls_flexera_fnms/v1/integration/is_sam_plugin_enabled	Flexera Integration	v1
Can-Export	GET	TRUE	/can_export	/api/x_fls_flexera_fnms/v1/integration/can_export	Flexera Integration	v1
Export-Status	GET	TRUE	/export_status	/api/x_fls_flexera_fnms/v1/integration/export_status	Flexera Integration	v1
Cancel-Export-Status	GET	TRUE	/cancel_export_status	/api/x_fls_flexera_fnms/v1/integration/cancel_export_status	Flexera Integration	v1
Import-Progress-Status	GET	TRUE	/import_progress_status	/api/x_fls_flexera_fnms/v1/integration/import_progress_status	Flexera Integration	v1
Test-Connection	GET	TRUE	/test_connection	/api/x_fls_flexera_fnms/v1/integration/test_connection	Flexera Integration	v1
FNMSToSN	POST	TRUE	/fnmstosn	/api/x_fls_flexera_fnms/v1/integration/fnmstosn	Flexera Integration	v1
Cancel-Export	POST	TRUE	/cancel_export	/api/x_fls_flexera_fnms/v1/integration/cancel_export	Flexera Integration	v1
Export	POST	TRUE	/export	/api/x_fls_flexera_fnms/v1/integration/export	Flexera Integration	v1
Cancel-Import	POST	TRUE	/cancel_import	/api/x_fls_flexera_fnms/v1/integration/cancel_import	Flexera Integration	v1
Import-Data-Complete	POST	TRUE	/import_data_complete	/api/x_fls_flexera_fnms/v1/integration/import_data_complete	Flexera Integration	v1
Import	POST	TRUE	/import	/api/x_fls_flexera_fnms/v1/integration/import	Flexera Integration	v1

As far as I can tell there is no documentation available for these API's, both what they are sending or receiving - are there any API Specifications available?

Thanks, 

- Stephen

[lhartman]

I have a few questions regarding the ScopedApp 5.0.639, please see below:

• I only see “New in this release” in the document 5.0.639. Where are the changes and bug fixes for the last 3 versions?
• In the Netgear Export, it is now missing many classes. What happened to Class “is a” Netgear? There are many more classes than the ones listed below?

((sys_class_name=cmdb_ci_netgear) or (sys_class_name=cmdb_ci_ip_router) or (sys_class_name=cmdb_ci_ip_switch))

https://docs.flexera.com/ServiceNowFlexeraIntegrationApp/DataPlatform/v506/Content/helplibrary/ServiceNowIntegrationDP.htm

[ubhatt]

@stephenlagan  we do not expose it for IT Visibility of Data Platform. 

[ChrisG]

@stephenlagan - to elaborate a little on @ubhatt's comment: the APIs you've noted are treated as internal to the integration component. They are not intended or documented to be directly used by anybody but Flexera developers who build the integration capabilities with various Flexera products.