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ServiceNow native table integration does not provide proper Software Category field

The native table integration into ServiceNow populates a 'software category' field.  However, it appears to actually to be the same data as the 'sub-category' field within the Data Platform solution.  The native table's category field does not match up with the 'software category' field within Data Platform.  Further, the custom Flexera Software model table in ServiceNow has both category and sub-category fields that match up with Data Platform.

Is this expected behavior?  I would like to understand why we could not get  both category and sub-category fields in the native table. 

(2) Replies
By Level 5 Flexeran
Level 5 Flexeran

Hi Nolan

I will confirm the behavior and get back to you ASAP

@DSood1 can you provide an update?