How to configure ServiceNow to export data Asset Data to Flexera?

[mabera]

Hi Everyone, 

Am trying to export Asset data for our Flexera integration from ServiceNow.  Tried to executing run, but it's stuck in 'Waiting' state.  XLM export limit is increased to 50K.

I have followed the guided setup instruction, but am not sure what the issue is.  Can someone help? 

I have  attached the System Property: x_fls_flexera_fnms.MID_Server snip for your review.  Thank you in advance.  

[gliu]

Hi @mabera 

Could you pleas log a support case via support case portal, and share the Data Platform/logs/BDNA.log with us?

We may need to schedule a webex call to review your mid-server setup.

Bests.

[mabera]

Hi,
I am new to Flexera, but I believe you are asking me to log into Flexera App to submit a ticket?

Also, would you mind explaining what "Data Platform/logs/BDNA.log" is?

Please accept my apologies, I am trying to understand your request so that I can provide you with the right information.

Thank you, again.

[gliu]

Hi ,

Yes, please log into Flexera App to submit a ticket.

BDNA.log is the application log file, and can be found <Flexera Data Platform Installation Directory>/Data Platform/logs/ folder.

Or you can follow the below KB article to download the logs from the Admin Console UI -

https://community.flexera.com/t5/Data-Platform-Knowledge-Base/How-to-download-Diagnostic-data-Logs-for-Data-Platform-and-User/ta-p/159224

Thank you.