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In the Administration Console, the ServiceNow normalize job will fail immediately with the error "New Export cannot be started" if the MID Server is not set up correctly in ServiceNow. This can occur if the MID Server is not selected or the MID Server is down.

If this issue occurs, you will see the error below in the ServiceNow applications logs.

ExporeCore.canExport_internal: New export cannot be started: Required export target is not available


To correct the error:

1. Go to Flexera Integration > Export Properties in the ServiceNow instance.

export prop.png

2. Ensure a MID Server is selected. If the MID Server field is empty, click on the search icon to select an available MID Server.

MID server.jpg

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Last update:
‎Jan 06, 2023 09:20 AM
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