Am trying to export Asset data for our Flexera integration from ServiceNow. Tried to executing run, but it's stuck in 'Waiting' state. XLM export limit is increased to 50K.
I have followed the guided setup instruction, but am not sure what the issue is. Can someone help?
I have attached the System Property: x_fls_flexera_fnms.MID_Server snip for your review. Thank you in advance.
Mar 02, 2021 12:20 PM - edited Mar 03, 2021 05:08 AM
Could you pleas log a support case via support case portal, and share the Data Platform/logs/BDNA.log with us?
We may need to schedule a webex call to review your mid-server setup.
Mar 04, 2021 03:32 PM
I am new to Flexera, but I believe you are asking me to log into Flexera App to submit a ticket?
Also, would you mind explaining what "Data Platform/logs/BDNA.log" is?
Please accept my apologies, I am trying to understand your request so that I can provide you with the right information.
Thank you, again.
Mar 07, 2021 11:28 PM - edited Mar 07, 2021 11:31 PM
Yes, please log into Flexera App to submit a ticket.
BDNA.log is the application log file, and can be found <Flexera Data Platform Installation Directory>/Data Platform/logs/ folder.
Or you can follow the below KB article to download the logs from the Admin Console UI -
Mar 08, 2021 12:55 AM