Data Platform Technopedia Catalog for ServiceNow

[apinto1]

Is there any planed updates to the "Technopedia Catalog 3.5.0 Deployment Guide" found through the link below? The document is dated May 8th, 2017 and references an old version of ServiceNow. What is the future direction to obtain core Technopedia catalog data (not discovery data) into ServiceNow?

https://helpnet.flexerasoftware.com/?product=Data%20Platform%20Technopedia%20Catalog%20for%20ServiceNow&version=Technopedia%20Catalog%20for%20ServiceNow%203.5.0

[dleung · Accepted solution]

Hello,

The current Technopedia Updateset has been tested with the latest New York release.  It’s being actively used by many customers. Technopedia integration for ServiceNow is an important offering and we plan to continue to support that use case. Thank you for the feedback about the documentation content.  We are working to update the doc with the most up-to-date info.  This should be published shortly.  Additionally, we are working on a plan to have the current integration updated and we'll provide an update in due course. Thank you for your continued support and interest in our products!

With warm regards,

-Danny Leung
Data Platform Engineering Director

[dsood]

Technopedia 3.5.0 is the current release and there have been no changes to this since 2017. Currently there are no new releases planned for this.

[dleung · Accepted solution]

Hello,

The current Technopedia Updateset has been tested with the latest New York release.  It’s being actively used by many customers. Technopedia integration for ServiceNow is an important offering and we plan to continue to support that use case. Thank you for the feedback about the documentation content.  We are working to update the doc with the most up-to-date info.  This should be published shortly.  Additionally, we are working on a plan to have the current integration updated and we'll provide an update in due course. Thank you for your continued support and interest in our products!

With warm regards,

-Danny Leung
Data Platform Engineering Director

[apinto1]

Thank you. While looking to update current integration, will you also be looking at mapping software data to the appropriate ServiceNow tables provided OOB with the ServiceNow Software Asset Management Foundation plugin? For example: Software product data to the SN Software Product Model table, software version data to the SN Software Model table, manufacturer lifecycle to lifecycle table, etc.. 

[philwilks]

Hi @apinto 

We are reviewing all aspects of the current integration, including which tables we load content into.  We're aware that the implementation today causes some issues in this regards, so we're taking that feedback on board.

If you are interested in helping guide the direction of our integration, I would be happy to set up a discussion with our product management to allow you the opportunity to convey your thoughts.

Phil W

[apinto · Accepted solution]

@apinto1 the post above appears to be the answer to your recent question.