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It looks like only active devices get exported from Data Platform into ServiceNow. Is it possible to also send inactive device data?
Thanks
Aug 09, 2024 08:28 AM
@dbeckner Yes, you can edit the filters in the Export Definition for computer table in your ServiceNow instance to include the Inactive device.
Aug 12, 2024 02:53 PM
Hey @gliu thanks for getting back to me. I want to confirm that this would allow Data Platform to send inactive devices back to ServiceNow. These properties look to me like they control the data that is exported from ServiceNow to Data Platform, but I could be wrong.
Aug 12, 2024 03:59 PM
@danbeckner , Data Platform will send all mapped data back to ServiceNow, so if the inactive devices was extorted from ServiceNow to Data Platform, Data Platform will send it back to ServiceNow after normalization.
Aug 12, 2024 04:30 PM
@gliu Thanks. I guess I want to confirm this is correct end to end. We are not importing data from ServiceNow. We are only exporting data to ServiceNow. Our inventory source is FlexNet Manager so we are importing into Data Platform from FNMS and then exporting from Data Platform into ServiceNow. We currently only see devices in ServiceNow from Data Platform that have an Active = Yes flag. So if I make this change in the export definition will it allow the Inactive devices in Data Platform to also be imported into ServiceNow.
Aug 12, 2024 04:36 PM - edited Aug 12, 2024 04:36 PM
@dbeckner thank you for the details.
Please make sure you have proper status checked in your FNMS normalize job settings page.
Aug 12, 2024 05:33 PM
@gliu we have all options checked for this job, but we only see active devices exported to the Flexera Scoped app in ServiceNow. Is there another setting we need to update somewhere to allow all devices regardless of status to be exported into ServiceNow?
Aug 12, 2024 06:59 PM
@dbeckner , no, did you see any computer in inactive status in User Console report?
Meanwhile, could you please log a support case for this, we might need to set up a call to go over the settings and data on your env.
Aug 12, 2024 07:07 PM
Yep I'll open a case. thanks!
Aug 12, 2024 07:08 PM