Flexera Integration App - Export Properties not found

[juanr1vargas]

Hi, 

I have installed the latest Flexera Integration app in ServiceNow Vancouver. Has anybody seen a "Record not found" message when trying to access the Export Properties?

 

[JohnSorensenDK]

@juanr1vargas 

I can see (from Flexera Support) that you've got your issue resolved, please share its resolution if you think other forum members could benefit from it.

Thanks,

[juanr1vargas · Accepted solution]

@JohnSorensenDK, these were the steps provided by Flexera:

1. Go to Scripted REST API
2. Click Flexera Integration
3. Click Can-Export (v2)
4. Select Explore REST API
5. Click Add header
6. Call the header 'flexera_client_type' and the value something like 'DataPlatform'
7. Re-run the ServiceNow job from Data Platform"

My customer found a different way to resolve this issue. These are the steps:

1. In ServiceNow, search for "x_fls_flexera_fnms_export_properties.list" in the navigation menu. 
2. In the Export properties list, click the New button. This will create the Export properties form.