I am still waiting for confirmation that my account is linked with our Corp. account so I can open a support ticket. However we keep getting
"An Error Occurred While Importing Task  with a SolarWinds connection.
I know at one point support gave us a file to use for this connection. we are no longer able to find that file, but I am not sure if that is the cause of the error or not.
Accept as solution to help others find it faster.