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Community Information

Case Portal Enhancements - February 2023

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Title: Case Portal Enhancements - February 2023Introduction: In October 2022, we introduced the ability to view product defects (bugs) and their resolution status on the Case Portal. Since feature launch, we've gathered customer feedback and deployed...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Issue with Case Comment Notifications

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Resolved: The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team. Original Post (‎Feb 10, 2023 08:11 AM) There is a known issue with cases where notifications are...
by Revenera Community Admin cvirata Revenera Community Admin

Incident: Case Portal Fails to Load

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Some users may experience issues while attempting to access the case portal. The issue seems to be related to information stored in the cache. To resolve the issue, try clearing your browser's cookies and cache. For Google Chrome: Click the three d...
by Revenera Community Admin cvirata Revenera Community Admin

Upcoming Case Portal Enhancements

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Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fi...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Access Issue

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Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Unable to Open Support Cases

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Latest Update: The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If th...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Issues

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Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...
by Revenera Community Admin cvirata Revenera Community Admin