Community Information

Community Information

[Resolved]: Case Portal Access Issue

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Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...
by Community Manager cvirata Community Manager

[RESOLVED]: Unable to Open Support Cases

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Latest Update: The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If th...
by Community Manager cvirata Community Manager

[RESOLVED]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...
by Community Manager cvirata Community Manager

[Resolved]: Case Portal Issues

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Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...
by Community Manager cvirata Community Manager