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[Resolved]: Issue with Case Comment Notifications

[Resolved]: Issue with Case Comment Notifications

Resolved: 

The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team.


Original Post (‎Feb 10, 2023 08:11 AM)

There is a known issue with cases where notifications are not being sent to customers when new case comments are created by the technical support team. A fix will be deployed during the weekend of February 17th. Until then, the support team will be sending emails, instead of posting case comments to notify customers of updates.

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Last update:
‎Feb 21, 2023 11:10 AM
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