[RESOLVED]: Intermittent Case Portal Access Issues

[RESOLVED]: Intermittent Case Portal Access Issues

UPDATE: 

Our team has identified the problem and implemented a fix to the Case Portal. Case Portal access should now be restored and stable. Should you continue to experience issues, please let us know and we will look into this for you.

Again, we sincerely apologize for the inconvenience and appreciate your patience as we worked to resolve the problem.


Original Post April 6, 2020 10:08 AM

We have received reports from customers that they are unable to access the case portal. Our team is currently investigating if maintenance to the case portal, conducted over the weekend, is the cause of the outage. We are working to confirm the root cause and resolve the problem as quickly as possible. Once we have more information about the status of the case portal outage, we will update this post.

We apologize for the inconvenience and should you have a critical issues that requires the attention of our Technical Support team, please contact them by phone

Thank you for your patience and understanding.

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