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Upcoming Case Portal Enhancements

Upcoming Case Portal Enhancements

Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. 

Once this change is rolled out, customers will see the following changes in the case portal:

  • New tabs to filter the support case view by: Open Cases, Bugs, All Cases
  • Ability to see the product issue status under the new Bugs tab
  • Ability to filter cases by the product issue status, making it easier to see any issues that have been fixed in a new release
  • Ability to see the JIRA ticket associated with the product issue and cross-reference this again product release notes 

For more information, please refer to the How-To articles below:

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Last update:
‎Oct 20, 2022 07:35 PM
Updated by:
Revenera Community Admin Revenera Community Admin
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