A new Revenera Community experience is coming on November 25th, click here for more information. The community will be place in read-only mode from Nov 22nd-Nov 25th.

Community How Tos

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Community How Tos

Best Practices for Case Submission

1 0 3004
You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Revenera Community Admin cvirata Revenera Community Admin

Case Watcher Functionality

0 0 1123
Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Revenera Community Admin cvirata Revenera Community Admin

How to Filter Case by Status

0 0 918
Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Revenera Community Admin cvirata Revenera Community Admin

How to Open a Case with Support

0 0 16101
If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. Opening a Support Case To open a support case: Log in to the Revenera Community. Open...
by Revenera Community Admin cvirata Revenera Community Admin

How to View All Cases from Your Company

0 0 3194
If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Check the "All Company Cases" checkbox Click on the ...
by Revenera Community Admin cvirata Revenera Community Admin