Community How Tos

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Community How Tos

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Community Manager cvirata Community Manager

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Community Manager cvirata Community Manager

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Community Manager cvirata Community Manager

How to Open a Case with Support

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If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. To Open a Case Sign in Go to the "Get Support" menu - it will be near the middle of t...
by Community Manager cvirata Community Manager

How to View All Cases from Your Company

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Check the "All Company Cases" checkbox Click on the ...
by Community Manager cvirata Community Manager