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When setting up the integration between App Broker and ServiceNow in order to use ServiceNow as the front-end catalog, there are steps to configure a connection from App Broker to ServiceNow, and there are steps to configure a connection from ServiceNow to App Broker. What would cause the connection from ServiceNow to App Broker not to work?
Oct 14, 2022 01:57 AM
There are many things that could cause the connection from ServiceNow to App Broker not to work:
Now, thanks to one of our partners, we know there is another reason that is much less obvious. Community member @PBolles recently let us know about a known MID server limitation that restricts what characters can be used in the password that is used in your AppPortal Basic Auth profile.
MID Server protected records and reserved charactersUsing special characters in an XML fileThe XML specification defines five predefined entities that represent special characters, and requires that all XML processors honor them. If these characters are used in a password, you will experience unexpected results. The following characters represent the five pre-defined entities:
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Thanks for the tip, Paul!
Oct 14, 2022 02:08 AM
There are many things that could cause the connection from ServiceNow to App Broker not to work:
Now, thanks to one of our partners, we know there is another reason that is much less obvious. Community member @PBolles recently let us know about a known MID server limitation that restricts what characters can be used in the password that is used in your AppPortal Basic Auth profile.
MID Server protected records and reserved charactersUsing special characters in an XML fileThe XML specification defines five predefined entities that represent special characters, and requires that all XML processors honor them. If these characters are used in a password, you will experience unexpected results. The following characters represent the five pre-defined entities:
|
Thanks for the tip, Paul!
Oct 14, 2022 02:08 AM